Customer support specialist job opportunityare you looking for a challenging and rewarding role in customer support? We are seeking an experienced and skilled customer support specialist to join our team.this is a unique opportunity to work with customers from diverse backgrounds, providing exceptional service and support to help them achieve their goals. As a customer support specialist, you will be responsible for resolving customer issues, troubleshooting problems, and escalating complex cases when necessary.we are looking for someone who is highly organized, proactive, and has excellent communication skills. You should have experience working in a fast-paced environment, handling multiple tasks simultaneously, and prioritizing urgent requests. If you are passionate about delivering top-notch customer service and are excited about the prospect of joining our team, please read on!Job description:respond to customer inquiries via phone, email, chat, or ticketing systemstroubleshoot issues and escalate when necessarymanage customer requests in crm systemscollect feedback to improve serviceprovide product walkthroughs and assist with setupwork closely with technical, sales, and logistics teamsensure high standards of customer satisfaction and professionalismrequirements:1-3 years of experience in customer support or back officeexperience in high-volume support (chat, calls, or email)background in trading platforms, payments, or kycproblem-solving mindset and strong communication skillsability to multitask in a shift-based / 24/5 setupexperience in fx brokers or crypto exchanges is a mustnice to have:familiarity with crm/ticketing tools (zendesk, intercom)how to apply:if you are interested in this exciting opportunity, please reach out to us with your cv and a brief introduction. We look forward to hearing from you!