About a dedicated lending partner focused on empowering small businesses to achieve their growth objectives. We offer customized financial solutions to support your journey.
job summary
the representative is responsible for providing excellent customer support by addressing inquiries, resolving issues, and ensuring customer satisfaction.
key responsibilities
* respond to customer inquiries via phone, email, chat, or in person, providing timely and effective solutions to resolve issues.
* troubleshoot and resolve product or service issues by identifying the root cause and providing appropriate solutions or escalation when necessary.
* maintain a thorough understanding of our products, services, policies, and procedures to assist customers accurately.
* build and maintain strong relationships with customers by demonstrating empathy, professionalism, and responsiveness in every interaction.