Network Voice Engineer – Hybrid – Mexico City About Us:
Join a global digital transformation leader and take your career to the next level as a Network Voice Engineer. We're looking for a proactive and committed professional to support enterprise-level telephony infrastructure, offering level 4 support across a wide range of technologies.
Position Overview:
We are seeking a Senior Network & Voice Engineer to join a long-term, high-impact project supporting enterprise telephony infrastructure. This role is ideal for professionals with strong experience in Cisco Voice and Amazon Connect, who are capable of delivering advanced troubleshooting and managing complex voice and networking environments.
The successful candidate will provide Level 4 support, administer Cisco ACI environments, and work hands-on with Audiocodes SBCs and SIP protocols. This position offers the opportunity to collaborate with global teams, drive innovation in unified communications, and contribute to the transformation of critical enterprise systems.
Key Responsibilities:
Deliver expert-level support for telephony services
Install, configure, and deploy Audiocodes Mediant SBC
Troubleshoot complex telephony issues, including QoS and routing
Administer Cisco ACI environments
Work with SIP protocol and Amazon Connect platforms
Must-Have Skills:
5 to 8 years of experience in similar roles
Cisco Voice
Amazon Connect
SIP Protocol
Audiocodes SBC
Cisco ACI Administration
Intermediate to advanced English (spoken and written)
Routing and Switching
Strong team player with empathy, responsibility, and commitment
Comfortable working in dynamic and evolving environments
Why Join Us?
Enjoy a collaborative work environment with opportunities for professional growth.
Receive excellent benefits, including: Life Insurance and Medical Insurance SGMM
Aguinaldo, Vacation premium, Paid Vacation Days
Grocery Coupons and Bonus
Schedule: Monday to Friday, 9:00 AM – 6:00 PM Hybrid
If you are ready to take your career to the next level and contribute to a thriving organization, we want to hear from you! Apply now and be part of our innovative team.
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