Job details
description
are you a high-performing leader with a passion for driving excellence and a knack for strategic finance? Arrivia is looking for a dynamic
director of call center operations
to lead our flagship mexico city site. This isn't just a management role; it's a chance to be the cultural and operational heart of our mexico city team, shaping our future and driving success.
your mission:
lead, strategize, and partner
as the leader of our mexico city site, you'll be responsible for more than just day-to-day operations. You'll be the key player in
budgeting, forecasting, and financial management
for our entire site. Your expertise will ensure our continued growth and profitability. This role is a perfect fit for a seasoned professional who excels at
cross-site collaboration
, ensuring seamless legal and operational alignment with our global partners, particularly within the latam region. You will be the face of leadership, fostering a positive, engaging, and high-performance culture. Your experience with multi-site operations or business process outsourcing (bpo) will be critical as we continue to expand and optimize our footprint.
what you'll do
* financial & budgetary leadership: take full ownership of the mexico city site budget, including meticulous forecasting and reporting. You will manage all financial operations, ensuring cost-effectiveness and strategic spending.
* operational excellence: lead all site operations, guaranteeing a safe, functional, and efficient workplace. You will partner with our it and facilities teams to ensure seamless security and a reliable environment.
* strategic partnership & collaboration: partner with our executives and global teams across finance, it, and legal to ensure our mexico city operations are perfectly aligned with company-wide objectives. You will be a key liaison with local business partners and government agencies, with a sharp awareness of local employment laws and regulations to ensure full legal compliance.
* team leadership & culture: champion our company culture, mentor local leadership, and drive employee engagement initiatives that make arrivia a "best place to work."
we're looking for a leader who is
* an experienced leader with 7+ years of progressive leadership in a contact center or bpo environment.
* a financial strategist with a strong background in budget ownership, forecasting, and cost management.
* a collaborative partner with proven experience working with multi-site operations and cross-functional, global teams.
* fluent in both spanish and english with outstanding written and verbal communication skills.
* a problem-solver and strategic thinker who can navigate complex operational challenges with ease.
ready to shape the future of travel?
join
arrivia
and become a part of a global company that values innovation, collaboration, and a passion for travel. This is a unique opportunity to lead a critical part of our business and have a direct impact on our success.