Oracle dba -220007lr
*applicants are required to read, write, and speak the following languages*: english
*preferred qualifications*
*preferred qualification*
responsibilities falls into five major areas:
- *customer affinity*
obtains and maintains a working knowledge of the customers covered environments and how the customer utilizes the various oracle products.
- *technical account management*
works proactively with the customer to understand key customer projects, pertinent goals, and customer key performance indicators, (kpi).
jointly develops an account plan and strategy with the service delivery manager, for leveraging the acquired acs services to achieve the desired value-based objectives.
perform ongoing technical account oversight and conduct periodic account reviews.
- *coordination of contracted deliverables*
jointly develops a service delivery plan with the service delivery manager, that maps key account objectives to specific contract deliverables identified with the acs contracts.
manage the delivery plan, coordinate resource assignments, and manage projects to drive the desired results & deliver high-value to the customer.
properly manage project efforts to prevent scope-creep and ensure optimal profit margin.
- *establish service value proposition*
works collaboratively with the customer and other members of the account team to understand the key business specifications, the appropriate kpi's, and the associated payback avenues to drive roi for the customer.
- *assist with business development*
recognizes and solicits business opportunities within customer accounts and develops to the point where the sales organization can engage in deal pursuit.
the specific details of their responsibilities and task will vary with the type of contract or contracts being covered.
as a 'trusted technical advisor', you are expected to be an expert member of the problem-solving/avoidance team and be highly skilled in solving extremely complex (often previously unknown), critical customer issues.
utilizing any and all acs, gcs or product management individuals to bring positive results to the customers.
performing the assigned duties with a high level of autonomy and reporting to management on customer status and technical matters on a regular basis, you will be expected to work with very limited guidance from management.
furthermore, the technical project lead should strive to become an individual who is sought out by customers and oracle employees to provide expert technical advice.
demonstrates in-depth understanding of customers' industries and core business processes, and their technical and business needs.
builds significant long-term relationships with key customer contacts.
significant background in professional services, account management, project management, enterprise it management, customer support, enterprise software deployments, and substantial business acumen.
pmp and standard itil certification is desirable.
strong interpersonal skills, extensive customer "face-to-face" experience at middle or executive levels, strong relationship building skills, solid industry experience/knowledge conflict management skills, time management and self management ability, expertise in large multi-site or international project management, general it business acumen, strong team orientation and substantial experience in it account management.
because of substantial customer interfacing, _a demonstrated ability to work with customers on an independent basis with exceptional communication skills, while consistently achieving the absolute highest levels of customer satisfaction, is required.
*preferred qualifications*:
- minimum of a bachelor level degree in computer science, with master's degree a plus or degrees in engineering along with equivalence of +6 years related work experience.
experience with exadata architecture, patching and tunning activities are mandatory.
*in addition, oracle dba skills that include oracle rdbms (11 - 19c)*
*dataguard, oda,zrdla, exalytics, goldengate, real applications clusters/crs, oracle enterprise manager (oem), partitioning are a plus.
*
position shall require travel to customer sites at a minimum of four times per year.
the technical lead provides both remote and onsite support services to customers.
the goal is to establish an overall end-to-end partnership with the client that fosters proactive planning, improves communications, and maximizes effectiveness and productivity for both companies within regards to the database.
the goal of the tl is to enable solution center is to be low volume, high touch, high value in building a partnership with the customer.
- provide training in technology area as well as customer environments
- maintain affinity with customer
- *the technical face to the customer*
- review of incoming work for ssc (sr, projects, on site, etc.)
*o negotiate sr work*
o* determine skills requires for wo