Position: Operations Support SpecialistDuration: PERMLocation: Onsite 4 days a week in Mexico CityNaucalpan de Juárez, MEX, 53126, MXMust haves:5+ years of experience with experience with Atlassian Jira CloudExperience using a ticketing/ITSM system (Jira Service Management, ServiceNow or similar)Practical scripting or automation experience (Python, Bash, or Atlassian automation/Scriptrunner) to build repeatable admin tasks and integrations.Day to Day:Insight Global is looking for an Operations Support Specialist to support one of our clients out of Mexico City, MX.
This Support specialist will provide day-to-day user support for Atlassian products and integrations: troubleshoot permissions, project/space setup, onboarding/offboarding, and escalations from developer and business teams.
This role requires one to be onsite 4 days a week in Mexico City.Exact compensation may vary based on several factors, including skills, experience, and education.Benefit packages for this role include:Christmas Bonus (equivalent to one month's salary).12 days of initial vacation (increases with seniority).
Vacation Bonus.Food Card.Savings Fund.Flexible compensation package (8%).
Performance Bonus.Profit Sharing (variable).10
Company Holidays (5 official + 5 additional).5
Flexible days.Optional Pension Plan.Life Insurance.Medical Insurance (up to 750k pesos coverage).
Subsidized Cafeteria.On-site medical attention.
📌 Operations Support System Specialist
🏢 Insight Global
📍 Naucalpan de Juárez