Description position title: deskside it support analyst function: information technology – service delivery location: site-based / onsite reports to: manager, service delivery / it manager work model: onsite about terex terex corporation is a global leader in specialized equipment solutions serving essential industries such as construction, utilities, waste and recycling, and materials processing.
at terex, we are committed to safety, inclusion, and continuous improvement, guided by the terex way values: integrity, respect, improvement, servant leadership, courage, and citizenship .
position summary the deskside it support analyst is responsible for providing frontline technical support to end users, ensuring reliable operation of end-user computing devices, applications, and related technologies.
this role delivers hands-on, onsite and remote support, maintains high service levels, and contributes to a positive end-user experience aligned with terex service delivery standards.
key responsibilities provide onsite and remote technical support for end-user hardware, software, mobile devices, peripherals, and telephony.
install, configure, troubleshoot, and maintain desktops, laptops, printers, and other it equipment.
diagnose and resolve issues related to windows operating systems, corporate applications, and network connectivity.
escalate complex technical issues to appropriate it teams following defined procedures.
document incidents, service requests, resolutions, and procedures in the it service management (itsm) system.
support local and global it projects, including technology deployments, upgrades, and continuous improvement initiatives.
maintain accurate inventory records of it assets and equipment.
ensure compliance with terex it policies, security standards, and best practices.
deliver an excellent customer service experience and maintain professionalism in all user interactions.
required qualifications associate or bachelor's degree in information technology, computer systems, or a related field, or equivalent experience.
minimum 2 years of experience in deskside support, it support, or end user support roles.
strong working knowledge of windows operating systems and microsoft applications.
experience with active directory, user account management, and permissions.
solid troubleshooting skills for hardware, software, and peripheral devices.
strong customer service orientation and communication skills.
ability to work effectively in an onsite, fast-paced environment and manage multiple tasks simultaneously.
preferred qualifications experience supporting users in manufacturing or global corporate environments .
familiarity with itsm tools (e.g., servicenow or similar).
it certifications such as itil, comptia, or microsoft are a plus.
basic knowledge of networking concepts (lan/wan) and mobile device support.
behavioral competencies (the terex way) integrity