Avanciers is hiring a microsoft dynamics product support engineer for one of our fortune 500 clients. This is a long term duration role with the client.
location: remote/mexico
duration: full time
job description:
as a product support engineer, you will represent microsoft and communicate with corporate customers via telephone, written correspondence, or electronic service regarding technical/product/business complex problems in microsoft dynamics products and manage relationships with those customers.
key responsibilities:
* ability to take technical/functional leadership in one specific product or area of business processes.
* own, investigate and solve complex customer technical/functional issues and serve as a point of contact to the customer to assist in resolving cases.
* drive the communication with the customer to ensure the customer has confidence on problem resolution.
* define and understand the customer issue by creating adequate reproduction scenarios.
* research, troubleshoot, develop and implement a workaround (if needed) and gain agreement from customer on problem resolving.
* act as the l2/l3 (level-2/level-3) support to solve the customer issue.
* collaborate with cross-group peers both proactively and reactively.
* produce quality documentation.
required/minimum skills/qualifications:
* minimum 2+ years relevant experience as technical/functional consultant or engineer.
* engineering or master’s degree in computer science/information technology (it) or equivalent.
* relevant product certifications from microsoft.
* excellent communication skills - verbal, listening, and written (including technical writing).
* should be willing/flexible to work in shifts and weekends.
experience & expertise in one of these areas is mandatory:
* ms dynamics 365 – f&o – technical engineer/consultant:
* good knowledge in dynamics 365 f&o functionality overview.
* good knowledge in azure cloud services, lcs and sql queries.
* good development skills (x++, .net).
* strong experience in customization and configuration.
* strong knowledge data migration and power platform integration.
* good experience with security and role-based access control.
* ms dynamics 365 – f&o – finance functional engineer/consultant:
* hands on experience with finance modules & configuration and customization.
* strong knowledge in localizations, compliance and regulatory standards.
* strong working knowledge in all business scenarios of general ledger, accounts receivable & accounts payable.
* good knowledge in budgeting, forecasting & fixed asset management.
* ms dynamics 365 – scm functional engineer/consultant:
* strong knowledge in supply chain business processes.
* excellent dynamics 365 product knowledge/experience in inventory management, sales order processing, procurement & sourcing.
* good knowledge manufacturing and production control, master planning, whm & awhm.
* good in sql queries.
* ms dynamics 365 – ce – functional engineer/consultant:
* strong experience of business process in sales, marketing, customer service, field service and project operations.
* experience with integration tools and methods to connect d365 ce with other systems - good with power platform integration.
* azure infra, windows admin knowledge will be a plus.
* good in sql queries.
seniority level
mid-senior level
employment type
full-time
job function
information technology
industries
it services and it consulting
#j-18808-ljbffr