*what you will do*responsibilities and duties*- dealing with and resolving large customer queries quickly with a friendly and efficient manner, often under pressure.- identifying the need to escalate more complex queries to the relevant teams or departments.- attending customer meetings when required to assist css and/or the customer.- developing product knowledge, as queries are likely to be technical in nature, to identify whether the issue can be resolved or whether it requires escalation.- working within sla's - ticket resolution times, call handling times.- ensuring excellent customer service and support throughout.- updating and managing the crm tool for all customer issues.- liaising with internal teams to find resolutions for customer issues.- attend, contribute and present at team meetings and other internal events.- work tirelessly to achieve team targets relating to retention and growth.- maintain a knowledge base of product and solution features/functionality of competitor and own products.- work with associates to isolate areas they feel they would benefit from more training and development and establish a plan to achieve with them.- obtain productivity improvements through the measurable development of individual associates (reflects the investment).*who you are*- strong analytical and problem-solving skills are required to diagnose, troubleshoot, and resolve issues.- ability to work autonomously, to plan, organize, prioritize, and resolve problems in a timely manner.- positive and enthusiastic approach and attitude.- strong organizational and interpersonal skills.- high attention to detail and a strong ability to multitask.- willingness to take ownership, be held accountable, and achieve a good outcome for all stakeholders.- able to work with a diverse array of people, challenging in a non-confrontational way and building successful working relationships.- strong written and verbal communication skills with the ability to communicate effectively at all levels in a fast-paced environment.- passionate customer service orientation with experience in managing multiple stakeholders.- high level of motivation, drive, and enthusiasm.- strong pc troubleshooting skills: familiarity with microsoft office (word, excel and outlook)desirable:- experience with gps products and mobile devices advantageous- passionate career aspiration, with the ability and drive to seek new opportunities and personal growth*who is teletrac navman*teletrac navman's goal is to empower the industries that transform and sustain our futures with simple and intelligent solutions that enhance the efficiency, safety, and sustainability of their operation.as a connected mobility platform for industries that manage vehicle and equipment assets, teletrac navman simplifies the complex so that its customers can transform the way they work through cloud-based solutions that leverage ai to unlock the power of operational insight.teletrac navman is a vontier company.*who is vontier*#li-mc1*#li-hybrid