_*technical support analyst *_*(bilingual & trilingual)*_base salary:- $17,000 (bilingual)- $25,000 (trilingual)- home office 100%- health insurance- food vauchers (monthly) 7% of your salary.- economic support for the payment of home energy and internet bills (monthly)- new laptop, and computer monitor.- days off: twice a weekrequirements & experience:- bilingual in english and spanish is required or trilingual in english, spanish and french is required.- indistinct nationality.- residencial requirements: currently living within the mexican republic with valid fm2- minimum of 1 year in customer support and administration in tech/software support role (omnitracs, yasc, teleperformance, etc)- ability to identify problems/challenges through conversation and create resolutions for customers quickly and efficiently- excellent communication skills with the ability to articulate technical issues- experience creating and maintaining customer relationships- team player with a positive attitude and the drive to go above and beyond to achieve success- experience in customer service (support or sales)- manage multiple projects simultaneously and prioritize accordingly- zendesk experience is an asset- education/ academic experience in it and computer science would be an added bonus- self-motivated with the ability to work independentlyessential duties & responsibilities:- effectively troubleshoot issues with urgency, working hard to solve every customer issue on their first contact- you will know the product inside and out- represent the company in a positive and professional manner- update zendesk cases with all appropriate information pertaining to your customer interactions- customer retention through relationship buildinghours of operations: our technical support centre is a 7/24/365 operation (availability to work weekends as well as holidays is required); various shifts are available, your schedule will be established upon your hire date.all applicants should have flexibility to work and amend their schedules as needed.bilingual 13:00 to 23:00 hrs (rotate shifts: 13:00 - 20:00 hrs, 14:00-21 hrs, 15:00 - 23:00 hrs)trilingual 7:00 to 19:00 hrs (8 hours shifts)tipo de puesto: tiempo completosalario: $17,000.00 - $25,000.00 al meshorario:- incluye días feriados- turno de 8 horasprestaciones:- trabajar desde casa- vales de despensa