It support for production environmentsresponsible for securing it operations by isolating, diagnosing, and restoring services for most it disruptions (not limited to: services, infrastructure, databases, and others), and escalating to higher levels of support if necessary, ensuring the following:diagnosing accessibility, availability, or operability issues.investigates, analyzes, and determines the appropriate course of action to resolve issues, identifies and mitigates risks, and implements solutions.communicates incident status and updates to stakeholders, including end users, technical teams, and the it sustainment leadership team.actively participates in all necessary calls related to the resolution of critical incidents or any other escalations.documents the status and resolution of issues (i.e., root cause analysis – rca).aligns with company standards to monitor production, deliverables, and services to ensure slas and other quality metrics are met. Ensures the transition to sustainability teams related to new technologies/upgrades/replacements, as well as installs, configures, maintains, and performs systems integration testing of pc/server operating systems, related utilities, and hardware.detects/diagnoses user-reported issues and any other issues related to infrastructure, workplace, and security technologies.works with vendors to resolve issues.monitors services provided by vendors to ensure service level agreements (slas) meet requirements.notifies the it sustainment leadership team when contract requirements are not met.asset management aligned with company standards.required:computer science, information systems, or other related field.strong knowledge and experience with multiple systems environments, servers, storage devices, databases, security, and networks/telecommunications. Management of computer operating systems (windows), software and hardware, printing technologies, video conferencing solutions, unified communications, mobile phones, telephony, and end-user computing services. Experience with microsoft-based applications, communications, and collaboration business solutions.advanced or fluent english language skills (writing, reading, and speaking).experience providing application technology support to people of various skill levels.2-3 years of experience in a similar position.attention to detail and strong analytical, decision-making, teamwork, and communication skills.preferred but not necessarypmi and itil certification and/or training/experience.any other certifications/courses related to microsoft applications, infrastructure, networks, or end-user computing services.