The ops sup analyst 1 is an entry-level position responsible for providing operations support services, including but not limited to record/documentation maintenance, storage & retrieval of records, account maintenance, imaging and the opening of accounts in coordination with the operations - core team.
additionally, the ops sup analyst 1 serves as the liaison between operations staff, relationship managers, project managers, custodians and clients.
the overall objective of this role is to provide day-to-day operations support in alignment with citi operations support infrastructure and processes.
this job description provides a high-level review of the types of work performed.
other job-related duties may be assigned as required.
responsibilities
perform business analysis and documentation of the current and future state of client reports and advices (client communication letters, notices, and confirms)
provide regular status updates for all project participants and create presentations for steering committee updates
work with various legal & compliance teams to obtain sign-off on all regulatory business requirements
serve as primary liaison between the key business stakeholder and technology, including recommending business priorities by advising stakeholders on options, risks, costs, prioritizations, and delivery timelines
recommend business priorities by advising stakeholders on options, risks, costs, prioritizations, and delivery timelines
create and facilitate training sessions, webcast demos and write user acceptance test scripts and business scenarios against specified requirements
create, manage and maintain project plans and act as the project manager for all follow ups across various departments
work on multiple projects in parallel focusing on continued delivery of regulatory client deliverables, such as legal statements/performance reporting/advices/letters/notices
fulfilling the clients' necessities while providing an exceptional client experience is the expected behavior from all our employees and it will be measured by specific metrics.
qualifications
previous relevant experience preferred
proficient in microsoft office
general knowledge of client reporting across the industry and our competitors
working knowledge of sql environments and database queries
proven organization and time management skills
demonstrated problem-solving and decision-making skills
consistently demonstrates clear and concise written and verbal communication skills
education
bachelor's degree/university degree or equivalent experience
para la posición requerimos
lic. en pedagogía, psicología, andragogía o afines.
experiência didáctica o pedagógica.
manejo de grupos.
paquetería office: excel básico (tablas dinámicas/cruces/dashboards), power point intermedio-avanzado
deseable, conocimiento de diseño gráfico o diseño instruccional
inglés básico
impecable comunicación oral y escrita.
muy buena redacción
deseable conocimiento de procesos pymes/empresarial
experiência comprobable en impartir capacitaciones.
experiência en la gestión y diseño de cursos de capacitación
habilidad en la realización de material didáctico para impartir capacitación
habilidades comprobadas en manejo de grupo presencial y virtual
colaboración y trabajo en equipo
compromiso con el cumplimiento a las políticas institucionales
mantener una actitud positiva y controlada ante situaciones de trabajo bajo presión
tener visión proactiva, con clara misión en sus resultados y objetivos.
el objetivo de la posición es
organizar logística de cursos de capacitación
diseño de materiales didácticos
diseño instruccional de cursos
impartir cursos de capacitación
la modalidad y horario de la posición es
edificio metepec
en sitio
lunes a viernes
de 9 a 18 h
puede haber cambio de horario según necesidades operativas (ventana 06:*:00)
job family group: operations - core
job family: operations support
time type: full time
view citi's eeo policy statement and the know your rights poster.
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