The ops sup analyst 1 is an entry-level position responsible for providing operations support services, including but not limited to; record/documentation maintenance, storage & retrieval of records, account maintenance, imaging and the opening of accounts in coordination with the operations - core team.
additionally, the ops sup analyst 1 serves as the liaison between operations staff, relationship managers, project managers, custodians and clients.
the overall objective of this role is to provide day-to-day operations support in alignment with citi operations support infrastructure and processes.
*responsibilities*:
- perform business analysis and documentation of the current and future state of client reports and advices (client communication letters, notices, and confirms)
- provide regular status updates for all project participants and create presentations for steering committee updates
- work with various legal & compliance teams to obtain sign-off on all regulatory business requirements
- serve as primary liaison between the key business stakeholder and technology, including recommending business priorities by advising stakeholders on options, risks, costs, prioritizations, and delivery timelines
- recommend business priorities by advising stakeholders on options, risks, costs, prioritizations, and delivery timelines
- create and facilitate training sessions, webcast demos and write user acceptance test scripts and business scenarios against specified requirements
- create, manage and maintain project plans and act as the project manager for all follow ups across various departments
- work on multiple projects in parallel focusing on continued delivery of regulatory client deliverables, such as legal statements/performance reporting/advices/letters/notices
- fulfilling the clients' necessities while providing an exceptional client experience is the expected behavior from all our employees and it will be measured by specific metrics.
*qualifications*:
- previous relevant experience preferred
- proficient in microsoft office
- general knowledge of client reporting across the industry and our competitors
- working knowledge of sql environments and database queries
- proven organization and time management skills
- demonstrated problem-solving and decision-making skills
- consistently demonstrates clear and concise written and verbal communication skills
*education*:
- bachelor's degree/university degree or equivalent experience
this job description provides a high-level review of the types of work performed.
other job-related duties may be assigned as required.
*para la posición requerimos*:
- lic. en pedagogía, psicología, andragogía o afines.
- experiência didáctica o pedagógica.
- manejo de grupos.
- paquetería office: excel básico (tablas dinámicas/cruces/dashboards), power point intermedio-avanzado
- deseable, conocimiento de diseño gráfico o diseño instruccional
- inglés básico
- impecable comunicación oral y escrita.
- muy buena redacción
- deseable conocimiento de procesos pymes/empresarial
- experiência comprobable en impartir capacitaciones.
- experiência en la gestión y diseño de cursos de capacitación
- habilidad en la realización de material didáctico para impartir capacitación
- habilidades comprobadas en manejo de grupo presencial y virtual
- colaboración y trabajo en equipo
- compromiso con el cumplimiento a las políticas institucionales
- mantener una actitud positiva y controlada ante situaciones de trabajo bajo presión
- tener visión proactiva, con clara misión en sus resultados y objetivos.
*el objetivo de la posición es*:
- organizar logística de cursos de capacitación
- diseño de materiales didácticos
- diseño instruccional de cursos
- impartir cursos de capacitación.
*la modalidad y horario de la posición es*:
- edificio metepec
- en sitio
- lunes a viernes
- de 9 a 18 h
- puede haber cambio de horario según necesidades operativas* (ventana 06:*:00)
- *job family group*:
operations - core
- *job family*:
operations support
- *time type*:
full time-
- view citi's _eeo policy statement_ and the _know your rights_ poster._