-job description
the network specialist is responsible for the provision and/or 2nd/3rd line design / support of services on a national or global network technology infrastructure. This can include both the development of new functions and facilities and the on-going systems support of live systems.
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*principal accountabilities*
- mets expectations of internal customers through delivery of high quality projects, meeting their needs and demonstrating the added value of service provided.
- meets quality targets as assigned by itid management for change, service levels and problem resolution times
- identify and improve efficiency and potential improvements of networks environment
- communicating effectively with key business users regarding requirements
- participate in the testing/piloting of new services/hardware.
Requirements
*requirements*:
- general experience in it support
- a broad understanding of it hardware, software, operations and networks
- strong analytical skills to quickly assess situations, their impact and options for resolution.
- to be able to prioritise faults, estimate fix times.
- good team player skills which rely on honest open communication and reliability of individuals to strive to deliver an excellent service to the customer.
- solid support and hands on experience of bluecoat proxysg, cas, and exposure to symantec management centre an advantage.
- good communication skills
- professional qualifications such as bluecoat certified administrator or professional advantageous
- experience working in enterprise scale environments, and familiarity with change control processes.
- vendor product specific knowledge
symantec bluecoat proxysg, cas, management centre
- ability to manage and prioritise service delivery within a diverse and constantly changing technical environment.
- excellent inter-personal skills including the ability to influence peer group good negotiation skills.
- understand and interpret complex business and it requirements.
- proven ability to prioritise competing demands for time and resources.
- managing large regional and global network project implementations.
- up to 12 years’ network experience or extensive experience in the hsbc it or business environments.
- recognised technology expert within itid and hsbc globally.
At hsbc we offer our colleagues a greater number of days so that they can fully enjoy their wedding, take care of the new member of the family, or grieve the loss of a family member. Our paid leave package is at the forefront in mexico, now you have one more reason to be hsbc and proudly live a culture of well-being, balance and care.
*issued by hsbc electronic data process mexico private ltd