Customer Success Specialist (Mexico, remote)
Passionate about technology? Join our team as a Customer Success Specialist and thrive in a multicultural, multilingual environment while working from home. Unlock your potential by mastering new skills and achieving challenging goals with our People First management approach.
What you will do
- Provide support as a trusted advisor for customers via email, chat, social media, and video calls.
- Assist and onboard new customers.
- Develop digital marketing strategies.
- Offer weekly, bi-monthly, or monthly strategic guidance to customers.
- Ensure smooth customer engagement through proactive outreach.
- Offer best practices on product usage and marketing strategies.
- Keep customers updated on product releases and new features.
- Identify and elevate issues to the appropriate teams.
What you need to succeed in this role
- Fluent Spanish (at least C1) and English (B2).
- 1–2 years of experience in customer success or related roles.
- Strong digital marketing knowledge.
- Experience in e‑commerce, SaaS, project management, or marketing.
- Comfortable using Zoom, Intercom, Mixpanel, HubSpot, G‑Suite, and e‑commerce platforms.
- Personal laptop or computer with at least 8 GB RAM and a stable internet connection (≥ 50 Mbps download, ≥ 40 Mbps upload).
Will be a plus
- Sales experience.
- Previous experience as an Account Manager.
Benefits and Perks
- Versátil schedule.
- Opportunity to work fully remotely.
- Inclusive international environment.
- Compensation in USD.
- Bonuses for referring friends.
- Paid intensive training and probation.
- Work‑life balance.
- Responsive management focused on your growth.
- Conditions for self‑development.
- Benefits may vary by engagement terms. See your agreement for details.
Who are we?
SupportYourApp is a Support‑as‑a‑Service company that provides secure technical, customer support, and CX services for tech companies worldwide. We operate in over 30 countries, speak more than 60 languages, and manage 8 global hubs.
We treat our team like our clients, providing unlimited care, an individualized approach, and a positive experience. We welcome people from diverse backgrounds. Send your CV in English, highlighting your outstanding skills.
Visit our website: www.supportyourapp.com
EEO Statement
We are a multinational company with unbiased views. The assessment of candidates is not affected by race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity, or any other characteristic prohibited by law in the provision of opportunities and benefits.
Privacy Notice
Your personal data will be processed as described in the SupportYourApp Candidate Privacy Notice.
Seniority level
Associate
Employment type
Contract
Job function
Customer Service
Industries
IT Services and IT Consulting
Referral Bonus
Referrals increase your chances of interview by 2×.
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