Job summarythe technical account manager must be a proven technologist who can adapt and respond to the ever-changing demands in technical sales excellence.
this position requires securing top customers loyalty, forging strong relationships with external business partners, and overseeing the optimization of api clients.
the tam is also responsible for directly managing strategic client partners, supporting the frontline, participating actively in integral or regional projects and coordinating and reporting results of the rest of the areas.job responsibilitiesterritory growth/developmentwork closely with direct sales to position and sell the company services and solutions to strategic customers – including conference calls, site visits, presentations, technical evaluations, technical objection handling, proposals, and follow up on all customer‐related technical requirements.maximize product distribution from a technical perspective.act as the technical point of contact for strategic business partners to help facilitate communication with clients.proactively collaborate and communicate with external and internal customers to analyze information, business needs, and functional requirements.lead all technical activities relating to key customer integrations only.provide post‐sales technical support and resolve customer cases.verify kpis targets are met at the highest quality.analyze client performance and identify the optimization path moving forwarddevelop scripts to automate, monitor, alert, and report on the production environment.required skillsbachelor's degree in computer science, information systems, industrial engineering or similarproven strategic technical account manager experienceproven experience in tech support or in dataexcellent communication skills, including the ability to produce usable, maintainable documentation and excellent presentationdemonstrate problem‐solving abilities and initiativeknowledge of rest api, xml, json, and similar technologiesexperience working with databases, sql, tableau, powerbi or similarexperience/knowledge with build management and continuous integration toolsexperience in the travel industry is a plus#j-*-ljbffr