Principal objective of positionresponsible for tour desk operations including telephone, guest reception, tour registration, and gifting.
actively exhibits the highest level of compliance with company operating standards.essential duties and responsibilitiescoordinate the daily opening and closing of tour desk.perform daily maintenance to concierge assistant.ensure that data from the property management system is imported to concierge assistant on a daily basis.process daily call list from the property management system for the vsc's.assign arrivals to vsc's in the property management system.log all general information appointments/inquiries in gi log.distribute premiums to guests who have toured.ensure that starpoints distributed to guests for touring are submitted to corporate for redemption.prepare and maintain daily tour booking schedule.screen all customer activity per tour qualification guidelines.monitor daily tour activity and sales executive availability, report discrepancies to appropriate manager.accurately compile and enter daily tours and related statistical data.generate daily and monthly tour activity summaries for distribution to key personnel and post for vsc's.maintain daily communication with vsc's with regards to tour bookings and daily tour schedule.exercise excellent judgment in dealing with tour scheduling to maximize tour production.exercise excellent judgment during tour over‐bookings and other challenges to ensure a positive customer experience.maintain excellent customer service techniques; deal with customers professionally and courteously.appropriately interact with all personnel and maintain positive, professional relationships with co‐workers.maintain close communicative relationships with marketing and sales management to ensure the highest level of program efficiency and standards.assist marketing management in executing special projects, as directed.track inventory; order and maintain tourdesk supplies.qualifications / competenciesbilingual proficiency (english and spanish).
computer literacy, including but not limited to microsoft office, excel, microsoft word.mathematical skills.reasoning ability to solve problems and deal with a variety of concrete variables in situations where only limited standardization exists.benefitscompetitive salary.superior benefits of law.two days off per week.professional development opportunities.good work environment.marriott vacations worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.
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