*role description*
to ensure operational excellence in the way we solution, provision, instrument, manage and continuously improve citi's technology infrastructure services.
providing support to platform/ sector-specific business teams by ensuring that the systems and production environment is optimized in accordance with the organizations standards while meeting business and country specific requirements as appropriate
*key responsibilites*
*infrastructure operations*
- to be accountable for vetting the correctness of the build architecture solution of new projects
- to be accountable for technical requirements of projects lies by liaising with the sector/platform teams
- to establish risk identification & mitigation planning of end to end technology solutions
- to help identify risk resolutions and improvement opportunities and track them to closure through service improvement plans
- to promote adoption of technical / architecture standards to ensure consistency and efficiency across the organization
- to ensure server availability by monitoring servers and highlighting any issues and recommending remedial actions
- to understand risk exposure / situations and recommend remedial actions for issues dues to eovs/eol, access restrictions etc.
- to drive efficiency across regions while adhering to region's (country's) data privacy laws, legal frameworks, regional practices etc.
- to be accountable for root cause analysis for complex incidents
- to work in tandem with other sector/platform managers to do rca (risk control assessments) & decide the resolution
- to review infrastructure for single points of failure (spof's) and escalate to correct teams
- to look for capacity related incidents and bring focus to senior management
- to prevent recurrence of issues by analyzing tickets, understand patterns and recommend remedial actions based on global impact of the problem
- to identify processes/procedures that are not congruent with industry standards & suggest improvements.
*stakeholder management*
- to collaborate with other sector/platform managers to enable best-in-class service
- to be accountable for identifying business platform/sector specific service improvement plans
- to develop relationships with key internal customers to identify emerging needs
*people responsibilities (as applicable)*
- to be responsible for self-development by attaining knowledge on cloud computing and itil processes (important from a future perspective)
- to mentor and provide training to junior members of the team and effectively & swiftly onboard them
- to foster teamwork & collaboration with team, so as to drive outstanding results
- to be able to work effectively with virtual and remote teams
- to actively contribute towards self-development by creating and following development plans based on development discussions with immediate manager
- to comply with all people related processes as mandated by cti
*performance measures*
- internal customer satisfaction results (as per guidelines)
- stability of the infrastructure & risk-minimization initiatives
- identification of architectural/design defects
- promote highly scalable architecture standards
- sla adherence
- tracking and driving cost optimization initiatives
- publish mis - exception dashboards etc.
- cost avoidance - eol / eovs analysis etc.
- project timelines - for special projects undertaken
*competencies*
*functional*
project management:
proficient
technical knowledge:
advanced
processes / procedures:
advanced
customer and industry knowledge:
proficient
commercial and financial acumen:
proficient
risk management:
proficient
*leadership and professional*
team (people) leadership:
foundation
personal agility/continuous improvement:
proficient
execution excellence:
advanced
managing innovation:
proficient
change management:
proficient
strategic orientation:
proficient
stakeholder management:
proficient
client centricity:
proficient
effective communication:
proficient
problem solving and decision making:
advanced
*feeder roles*
operations engineer level 2, solutions engineer level 1
*potential future roles*
operations manager, operations head
*typical experience levels*
- 5+ years' experience supporting red hat linux 6 + 7
- 5+ years' experience in perl or ksh scripting.
- 3-5 years hands on experience in object oriented programming
- 1-3 years' experience with chef
- 1-3 years' experience with cicd technology/automation
- expert knowledge of tcp/ip, unix clustering, san technologies (emc, hitachi) and os security.
- experience of design, system tuning & performance improvements on distributed systems.
- expert infrastructure knowledge with at least 10 years' experience in large mission-critical non-stop environments
- certification in platform technologies
- ability to effectively mentor engineers
- executive communication experience
- must be able to structure, plan and execute strategic initiatives wi