Client support specialist
we are seeking a highly skilled client support specialist to join our team. As the first point of contact for clients, you will be responsible for providing top-notch technical support and ensuring that customer needs are met.
key responsibilities:
* provide exceptional technical support to clients via various communication channels.
* identify and resolve complex technical issues in a timely manner.
* collaborate with internal teams to escalate critical issues and ensure seamless service delivery.
* maintain accurate records of client interactions and issue resolutions.
requirements:
essential skills:
* strong knowledge of networking technologies, including tdm and ethernet.
* proficiency in monitoring and help desk platforms.
* excellent problem-solving and analytical skills.
* ability to work effectively in a fast-paced environment.
desirable skills:
* knowledge of network access devices and radio/wireless technologies.
* experience with ms office, ms project, and ms crm.
we offer a competitive salary and a comprehensive benefits package, including professional development opportunities.