About backblaze
backblaze is the object storage leader in the open cloud movement, established in 2007 and publicly traded since 2021. We manage over 3 billion gigabytes of data for more than 500 000 customers worldwide.
about the role
we are seeking a technical account manager.
what you’ll do
* create historic records that clearly outline how our service is being utilized and pinpoint where possible issues could arise.
* parse code visually to see what the customer’s code is doing and understand b2 and s3 compatible apis.
* write scripts that involve the b2/s3 compatible api for testing.
* test 3rd party integrations, explore their details, and document configuration, caveats, and other useful information for training.
* work closely with members of sales, marketing, engineering, operations, and product management.
* mentor technical support engineers and others in various technical areas.
* provide post‑sales support for large customers, participate in solution engineer calls and slack/email conversations as they transition from pre‑ to post‑sales.
* create, implement, and use monitoring tools to proactively address common support issues before widespread impact, including the creation of dashboards and alerting.
* interact at a cross‑departmental level to bring resolution to customers’ unique needs.
* build rapport and trust with assigned customers on technical matters.
* perform deep‑dive technical troubleshooting of customer issues using analytical tools and internal system logs.
other responsibilities may arise over time
working closely with the manager to solidify policies and procedures for this role.
the right fit
* comfortable with macos, windows, linux, and bsd command line interfaces.
* able to create and edit shell configuration files.
* intermediate development skills in any scripting or programming language.
* basic understanding of data structures and programming flows.
* strong organizational skills.
* self‑motivated and able to work independently.
* extensive troubleshooting and debugging experience.
* understand and use apis, and create scripts that utilize apis.
* familiarity with postman or paw.
* soft skills and knowledge of de‑escalation techniques for frustrated or excitable customers.
* punctuality, keeping a schedule, and working within a time frame is critical.
* strong communication skills for frequent contact with customers via phone, chat, and email.
* available for on‑call support as needed.
* ability to learn new tools and use them impromptu.
* willingness and ability to use ai responsibly to help with workflow.
* minimum 2–4 years of experience.
equal opportunity employer statement
we at backblaze value being fair and good to our customers, partners, and employees. Diversity, equity, and inclusion are at the core of our values. We are committed to fostering a workforce where all employees feel a sense of belonging regardless of race, ethnicity, nationality, gender, sexual orientation, age, religion, socio‑economic status, ability, veteran status, and education. We are proud to be an equal opportunity employer.
#j-18808-ljbffr