Overviewthe regional business head accomplishes results through the management of professional teams and departments. Integrates subject matter and industry expertise within a defined area. Contributes to standards and guides others. Requires in-depth understanding of how areas integrate within the sub-function and coordinates with the entire function. Requires basic commercial awareness and developed communication and diplomacy skills to guide, influence, and convince others, including colleagues in other areas and external customers. Responsible for volume, quality, timeliness, and delivery of end results for an area. May have responsibility for planning, budgeting, and policy formulation within the area of expertise, and involvement in short-term resource planning. Holds full management responsibility of a team, including people management, budget, planning, performance evaluation, compensation, hiring, disciplinary actions, and terminations; may include budget approval.responsibilitiesthe regional business head manages business planning initiatives for a regional functional area. They identify and are held accountable for end results, budgeting, planning, policy formulation, and significant contribution to future strategy of the enterprise. Maintains a comprehensive understanding of cross-regional standards as they impact new strategic vision and developments. Makes decisions affecting the function through significant impact in terms of team size, strategic influence, and interaction with other functions or businesses. Partners with country business unit teams, regional and global functions (including compliance, legal, operational risk management, etc.) to support implementation of business strategy as well as control directives and processes.manages business-planning initiatives for one or more large functional areas in a large country.ensures that ops & tech organizations define and implement systems aligned with business strategy and goals.responsible for end results, budgeting, planning, policy formulation, and significant contribution to future strategy of the area(s).makes decisions on ops & tech functions regarding team size, strategic influence, and interaction with other functions or businesses.collaborates on medium- to long-term planning for broad issues affecting the business.has comprehensive understanding of country standards as they impact new developments. Resolves issues referred by subordinate managers and staff. Manages resources including hiring and maintaining a diverse and effective workforce.acting as an internally and externally recognized ops & tech subject matter expert that influences practices beyond the business itself.performs other duties and functions as assigned.provides subject matter expertise on risk and control, manages regional initiatives, and engages in business controls strategy, governance, and framework.is part of the regional business team.fosters a culture that inspires internal partners to achieve higher performance and rewards based on performance.builds talent and teams by creating a culture of meritocracy, transparency, and recognizing excellence and initiative.inspires and empowers the team to work collaboratively to achieve superior results.creates an environment with high ethical standards and accountability.demonstrates global leadership by engaging diverse teams to partner and work toward strategic business goals.builds highly effective teams through thoughtful talent management.establishes reputation as an ideal partner through collaboration with colleagues across citi, globally.navigates internal and geographic cultures to leverage the best of each.adapts and relates to diverse audiences to collaborate effectively.assesses risk when making business decisions, safeguarding citigroup, its clients and assets by driving compliance with laws and regulations, adhering to policy, and escalating, managing, and reporting control issues with transparency; effectively supervises others and holds them to high standards.qualifications6-10 years experience with extensive experience managing functional and regional areas.deep understanding of how issuing and acquiring components of the business operate with a focus on the bottom line.knowledge of principal payment networks, rules, economics, and governance.proven financial acumen with a consultative and solutions-oriented approach.strategically-minded with a track record of execution excellence.hands-on orientation with the ability to set up internal processes to communicate and resolve issues.proven deal/contract negotiation prowess.experience in a large, highly matrixed and complex organization; able to set priorities and triage in a fast-paced environment.knowledge of the financial services industry.customer focus with a track record of shaping solutions and driving change to achieve business goals.history of leading transformational initiatives, thinking digital-first, and demonstrating innovation.educationbachelor’s/university degree; master’s degree preferred.this job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.job family group: business strategy, management & administrationjob family: business managementtime type: full timemost relevant skills: please see the requirements listed above.other relevant skills: for complementary skills, please see above and/or contact the recruiter.citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review accessibility at citi. View citi’s eeo policy statement and the know your rights poster.
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