RESPONSIBILITIES
TEAM SUPERVISION & LEADERSHIP
* Lead, mentor, and coach the team.
* Organize and delegate responsibilities among collection assistants to ensure efficient workload distribution and accountability.
* Conduct regular performance reviews, 1:1 meetings, and training sessions to drive development and motivation.
* Ensure that team members follow instructions and comply with company policies and procedures.
* Promote a high-performance culture with accountability, inclusion, and collaboration.
COLLECTIONS MANAGEMENT
* Manage the full collections portfolio for all credit customers.
* Oversee daily collection efforts, including follow-ups on past-due freight invoices, demurrage/detention charges, and/or all open invoices.
* Ensure the team schedules and sends account statements on a weekly basis, utilizing available technology and tracking tools.
* Proactively identify and mitigate collection risks, initiating escalation processes with Commercial and Management teams when preventive or corrective action is needed.
* Monitor and analyze customer behavior and payment performance, sharing findings and action plans with management and leadership teams.
CUSTOMER & KEY STAKEHOLDERS RELATIONSHIP
* Serve as the escalation point for complex or sensitive customer collection issues.
* Act as a communication channel between customers and internal departments to resolve invoice discrepancies or payment concerns.
* Provide customers with personalized service focused on resolving collection-related issues, ensuring communication is clear and professional through approved company channels.
* Build and maintain cooperative relationships, externally with Customers and internally with key stakeholders, including Sales, Customer Service, and Trade.
REPORTING CONTROLS & PROCESS ANALYTICS
* Monitor and report on KPIs by preparing and presenting monthly performance reports for management with insights on trends, risks, and solution strategies.
* Ensure consistent application of Credit and Collections policies.
* Identify gaps and propose enhancements to existing workflows, leveraging technology where possible.
* Analyze data from team activities and customer portfolios to identify areas of opportunity and propose improvements.
* Partner with the Credit Risk team to evaluate customer exposure and ensure process documentation is up to date and audit-ready.
EDUCATION & EXPERIENCE
* Bachelor’s degree in Finance, Business Administration, International Trade, Logistics, or a related field.
* Postgraduate diploma or certification in Credit Management, Financial Operations, or Supply Chain is a plus.
* 4–6 years of progressive experience in Accounts Receivable positions, preferably in the logistics, shipping, or freight forwarding industry.
* At least 2 years of proven experience in a supervisory or team leadership role, managing collection activities and driving results through a team.
* Fluency in English is required (written and spoken). C1
* Experience working with B2B customers in complex account structures, particularly large cargo volume or global clients.
* Strong background in managing freight-related receivables, including demurrage, detention, accessorial charges, and container deposit recovery.
* Familiarity with international trade terms (Incoterms), ocean freight documentation, and port/terminal billing practices.