Director of road service operations
this role is responsible for leading a team that focuses on maximizing equipment availability while minimizing overall cost.
the director of road service and outside maintenance will oversee all maintenance activity outside the company shop network, including managing a department of 30 people handling driver and vendor calls for outside maintenance. The position requires excellent vendor management and negotiating techniques, as well as process improvement opportunities internally and externally.
the ideal candidate will have experience in trucking operations or driver management, with a strong understanding of transportation processes and standards. Additionally, proficiency with microsoft office suite and ability to work effectively in a call center environment are essential skills for this role.
* lead a team of 30 people in a call center environment to deliver maximum equipment availability, minimal cost, and excellent customer service to drivers.
* manage outside maintenance to ensure maximum equipment availability while minimizing cost and ensuring excellent customer service to our drivers.
* deal with multiple issues at once and handle urgent situations in a professional manner.
* work closely with operating divisions and support departments to successfully support the business.
* identify ways to improve processes in order to maximize company value.
* practice and observe safety rules and regulations and encourage others to do so at all times.
requirements:
* 4-year degree or business-related field and commensurate work-related experience.
* mechanical and technical knowledge.
* transportation industry experience.
* proficient with microsoft office suite.
* broad understanding transportation processes and standards.
* experience in trucking operations or driver management a strong plus.
* ability to work with office equipment, utilizing computers for a majority of tasks.
* excellent organizational skills.
* accuracy and attention to detail.
* ability to adapt to changing environment.
about this role:
this is a highly demanding role that requires patience and professionalism. The successful candidate will be able to manage time effectively with minimum supervision, working in an efficient manner while performing tasks with varying time requirements.
the director of road service and outside maintenance interacts with all the operating divisions and many support departments to successfully support the business. Occasional travel by air or car may be required.