Blue yonder job profile: sr support engineer ioverview:the senior support engineer i will support our saas customers to provide solution/product support on work force management.what you'll do:- provide functional and/or technical support during customer upgrades, deployments, rollouts, and post-production phases- maintain positive customer relationships by resolving conflicts and issues, managing expectations, and instilling confidence in by wfm solution wgs team- provide advice to by partners and customers regarding industry best practices and process methodology- document learnings and create knowledge articles for repeated cases- bring in new ideas for automation, re-use and service improvements- understand the saas offering, features and functionality deployed for a given customer.- work closely with the by solution experts for complex issue resolution including product development- continuous learning on latest by retail and wfm solutions.what we are looking for:- industry experience:_- 3+ years of retail workforce management experience- 3+ years of experience in the software/saas industry- technical experience with by products preferred specifically, wfm- experience with customer/client support in supply chain software- technical skills:_- expert in database programming/data modeling using oracle sql and ms sql- strong knowledge of middleware (i.e. Weblogic, tomcat)- proficiency in java / j2ee concepts - jdbc, c++- cloud (azure preferred), log analysis and networking tools- advanced knowledge with operating systems (e.g. Windows, unix, linux)- experience in scripting languages - unix shell scripting, powershell, python, perl etc.- soft skills:_- must have excellent communication and interpersonal skills to interact with a wide variety of internal personnel with emphasis on follow-through and reporting- ability to work calmly under pressure and meet deadlines- proven background to have managed multiple stakeholders in a global environment- must have strong multi-tasking skills- must be self-motivated and quick learner - new technologies, platforms, integrations- able to work flexible hours, including evenings, weekends, as warranted by the situation in critical times or to manage customer escalations- demonstrates initiative and is inquisitive- succeeds in a fast-paced environment- demonstrates the ability to work independently without losing team synergy- demonstrates customer service ethics and core values- education:_- bachelor's degree required, major in computer applications, industrial engineering, supply chain management, or other equivalent technical fields.master's degree preferred.our valuesif you want to know the heart of a company, take a look at their values.ours unite us.they are what drive our success - and the success of our customers.does your heart beat like ours?Find out here:core valuesall qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.