At hsbc we offer our colleagues a greater number of days so that they can fully enjoy their wedding, take care of the new member of the family, or grieve the loss of a family member.
our paid leave package is at the forefront in mexico, now you have one more reason to be hsbc and proudly live a culture of well-being, balance and care
some careers have more impact than others.
if you're looking for a career where you can make a real impression, join gsc hsbc and discover how valued you'll be.
hsbc is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories.
we aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.
we are currently seeking an experienced professional to join our team in the role of *manager business standard operation suport retro*
*main challenges*
- act as primary point of contact for complex operational inquiries, issue escalation and exception handling.
- work with relevant global functions and business units to investigate and resolve issues, minimizing and/or eliminating future occurrences
- represent hbca wpb's interests and status in forums as assigned; represent and review policy and procedures on behalf of wpb, consolidating responses and providing feedback and advice
- deliver fair outcomes for our customers and ensure own conduct maintains the orderly and transparent operation of financial markets.
- advise and support the business standards and operations support senior team in preparing for internal and/or external reviews through facilitation, planning, briefing, consolidation, review, interpretation and documenting of reports and materials.
- act as first line of contact and support for operational issue escalation and exception handling and handling of complex inquires.
- cultivate an environment that supports diversity and reflects the hsbc brand.
- foster an environment of teamwork, ensuring collaboration throughout the organization.
- promote an environment that supports diversity and reflects the hsbc brand.
- manages monthly and ad hoc reports to support monitoring and control of operational standards.
- interacts with management to ensure full adherence to policy and procedure.
- analyzes data and issues offering suggestions for improvement, identifying areas of concerns to appropriate management, and assisting in identifying controls to mitigate potential issues.
requirements
*knowledge & experience / qualifications*:
- minimum of 3 years proven and broad based banking experience or equivalent, including experience in operation and branch management related activity or equivalent.
- demonstrated ability to rapidly build relationships with key stakeholders
- proven ability to persuade and/or influence others in order to provide and obtain information relevant to the programs.
highly developed inter-personal skills for dealing with sensitive information/situations.
- crisis response and recovery
- excellent working knowledge of business operational management principles
- ability to accurately evaluate information and present recommendations based on facts
- highly developed inter-personal skills for dealing with a diverse range of senior stakeholders
- strong communication and interpersonal skills
- ability to work in fast paced environment with the ability to multi-task a must.
- adaptability, commitment and motivation to meet tight schedules and stay abreast of significant issues in a regularly changing environment necessary.
you'll achieve more when you join hsbc.
*issued by hsbc electronic data processing (india) private ltd