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Senior site reliability engineer

Xico, Méx
Customer.io
De EUR 400,000 a EUR 600,000 al año
Publicada el 26 marzo
Descripción

Over 8,000 companies – from scrappy startups to global brands – use our platform to send billions of emails, push notifications, in-app messages, and sms every day. Customer.io powers automated communication that people actually want to receive.

we help teams send smarter, more relevant messages using real‑time behavioral data. Under the hood: go, react, ember and ai help us ship fast and scale with confidence.

we’re looking for a site reliability engineer to help us scale our infrastructure, reduce operational toil, and increase reliability as we grow. If you’ve worked on high‑scale systems and love making platforms better for developers and customers alike, we’d love to meet you.


what we value

ownership – you own problems end to end. You move fast, act like an owner, and thrive in ambiguity. You've led complex projects before, whether officially or not, and you're ready to do it again.

engineers with product taste – you think like a user, not just an engineer. You think about performance, reliability, and how systems impact the customer experience.

a healthy skepticism for “the way things are done” – you bring rigor and creativity. Best practices matter – but never more than forward motion.


what you’ll do

* build and scale infrastructure to support billions of messages per day and real‑time events
* automate deployments, alerting, and incident response
* make our on‑call better – clear alerts, solid documentation, and faster resolution
* tune mysql and other datastore performance and improve reliability across distributed systems
* collaborate across teams to debug, ship, and support systems in production
* share knowledge and raise the bar through sharing your progress publicly with short videos, thoughtful writing, and mentorship
* leverage ai tools to prototype, move faster, and make better decisions


what we’re looking for

* 7+ years in sre or infrastructure roles, improving production systems at scale
* deep mysql experience – schema design, performance tuning, and operational tooling
* fluency in cloud‑native tech (gcp a plus) and terraform
* proficiency in go and bash for scripting and systems programming
* skill in observability, incident response, and debugging distributed systems
* a preference for action over perfection, and pride in owning technical decisions

we believe in transparency. Starting salary for this role is $140,000 – $180,000 usd (or equivalent in local currency) depending on experience and subject to market rate adjustment.

we know our people are what make us great, and we’re committed to taking great care of them. Our inclusive benefits package supports your well‑being and growth, including 100% coverage of medical, dental, vision, mental health, and supplemental insurance premiums for you and your family. We also offer 16 weeks paid parental leave, unlimited pto, stipends for remote work and wellness, a professional development budget, and more.

no gotchas, no trick questions – just a clear, human process designed to help both of us make an informed decision.

* application – we review everyone with care. Tell us why you’re interested.
* recruiter call (30 min) – let’s chat about what you’re looking for and how we work.
* behavioral interview (60 min) – talk with one of our hiring managers. We’ll explore topics like ownership, product thinking, and collaboration.
* take‑home assignment – complete a short, realistic task similar to what you’d work on here.
* technical interview + assignment review call (90 min) – walk us through your take‑home project and the decisions you made along the way. We’ll also collaborate on a system design problem, focusing on real‑world scaling challenges and tradeoffs.

all final candidates will be asked to complete a background check and employment verifications as part of our pre‑employment process.

customer.io recognizes the stifling impact of systemic injustice on diverse communities. We commit to using our influence to increase inclusion and equity within the tech industry. We strive to build an inclusive team culture, implement bias‑free hiring practices, and develop community partnerships to expand our global impact.

zoom is the only video conference platform that we use, virtual interviews will be conducted using the video capability (i.e., not via the chat), and offers will be extended in writing on official customer.io letterhead. Please be vigilant in all of your job search activity, and if you have any questions please contact jobs@customer.io.

we believe in empathy, transparency, responsibility, and, yes, a little awkwardness. If you’re excited by what you read and want to build software that makes communication better for everyone – apply now.


voluntary self‑identification

for government reporting purposes, we ask candidates to respond to the below self‑identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

as set forth in customer.io’s equal employment opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.


voluntary self‑identification of disability

form cc‑305

page 1 of 1

omb control number 1250‑0005

expires 04/30/2026

why are you being asked to complete this form? we are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress toward this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years.

completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If you want to learn more about the law or this form, visit the u.s. Department of labor’s office of federal contract compliance programs (ofccp) website at www.dol.gov/ofccp.

how do you know if you have a disability? a disability is a condition that substantially limits one or more of your “major life activities.” If you have or have ever had such a condition, you are a person with a disability. disabilities include, but are not limited to:

* alcohol or other substance use disorder (not currently using drugs illegally)
* autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, hiv/aids
* blind or low vision
* cancer (past or present)
* cardiovascular or heart disease
* celiac disease
* cerebral palsy
* deaf or serious difficulty hearing
* diabetes
* disfigurement, for example, disfigurement caused by burns, wounds, accidents, or congenital disorders
* epilepsy or other seizure disorder
* gastrointestinal disorders, for example, crohn's disease, irritable bowel syndrome
* intellectual or developmental disability
* mental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, ptsd
* missing limbs or partially missing limbs
* mobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supports
* nervous system condition, for example, migraine headaches, parkinson’s disease, multiple sclerosis (ms)
* neurodivergence, for example, attention‑deficit/hyperactivity disorder (adhd), autism spectrum disorder, dyslexia, dyspraxia, other learning disabilities
* partial or complete paralysis (any cause)
* pulmonary or respiratory conditions, for example, tuberculosis, asthma, emphysema
* short stature (dwarfism)
* traumatic brain injury

public burden statement: according to the paperwork reduction act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid omb control number. This survey should take about 5 minutes to complete.

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