Support patient access & scheduling technology in healthcare scheduling & enrollment application support analyst location: colonia del valle, mexico city schedule: monday to friday, 7:00 am – 4:00 pm on site salary: $24,000 mxn - $32,000 mxn about impact advisors mexico at impact advisors mexico, we turn passion for healthcare into lasting careers. As part of the impact advisors network in the u.s., we partner with leading hospitals and healthcare organizations to enhance clinical, financial, and operational outcomes. Our culture is people-first, inclusive, and growth-driven. We believe in empowering our associates through learning, collaboration, and purpose — creating a space where every idea and every individual matters. Together, we deliver solutions that make a positive impact in the world of healthcare. Your path to a high-impact healthcare career as a scheduling & enrollment application support analyst, you will play a critical role in supporting patient access operations by ensuring epic scheduling and enrollment applications function accurately and efficiently. Your work will directly support patient experience, front-end revenue cycle processes, and operational performance for healthcare organizations. This role is ideal for professionals with experience in patient scheduling, registration, or enrollment who are interested in transitioning into healthcare technology and application support. What you'll do application & end-user support provide high-quality support to end users and stakeholders utilizing epic scheduling and enrollment applications troubleshoot application issues and resolve incidents in a timely manner meet or exceed service-level agreements (slas) ensure all tickets and documentation comply with company standards epic application configuration & maintenance design, build, test, and maintain epic scheduling and enrollment functionality minimiz