Customer service representativeas an csr at maxima apparel corp, you will play a crucial role in our mission to deliver high-quality products efficiently.
this role will support all customer order management aspects ensuring fulfillment success and accuracy.
- ensure we are providing the optimal mx (maxima experience)- reconcile daily receipts from the production and facilitate accurate allocation to customer orders- respond to all customer and sales inquiries in a professional and timely manner- process orders, returns, credits, allocation and invoicing with accuracy and within slas- support any/all customer order management tasks- collaborate with us and overseas counterparts on daily workload needs and problem-solving.
- ensure rigorous compliance due diligence on an individual customer basis- research customer chargeback claims- handle sales requests with efficiency and professionalismyou should have...- strong communication: success in this role hinges on your capacity to communicate effectively both vertically and horizontally with cross-functional team members, ensuring seamless collaboration.
command of english is very important.
- problem-solving skills: ability to analyze challenges and present effective solutions to the leadership team, demonstrating your ability to think critically and find innovative solutions.
- high responsiveness: you should be highly responsive, ready to address challenges promptly with a creative problem-solving mindset.
- time management skills: this role will require you to focus on meeting slas interdepartmentally and within the order shipping windowseducation and experience:- 4-5 years of working experience: you should have a strong background with 4-5 years of experience working in a professional setting and with customer service/order processing experience.
- proficiency in microsoft office suite: being proficient in excel and all other microsoft office applications is essential, enabling you to efficiently manage data and generate reports.
- organizational and communication skills: your role will require excellent organizational and communication skills, underpinned by meticulous attention to detail, ensuring precise execution of tasks and effective collaboration with team members.
*please attach your resume in english, as it needs to be sent to our u.s. corporate office*.