What does a technical support engineer do?
your mission, should you choose to accept it, will be to solve high-complexity issues for our customers and partners.
your tools?
our cutting-edge ticketing system, your company laptop, and—most importantly—your brain.
you will be the last line of defense between our customers and chaos.
communication is strictly via email (there might be a direct call once a year, but don't worry, you'll receive coaching for that).
responsibilities
solve & conquer: identify issues, analyze them, and make them disappear.
strategic routing: if you can't solve it, someone else can; you'll be responsible for channeling the case to the right team.
precision: provide fast and accurate feedback to customers.
evolve: maintain and improve your solutions as needed.
tool building: develop or enhance internal tools to make everyone's work easier.
must-haves
education: bachelor's degree completed (100% of credits; the physical diploma is not mandatory).
coding expert: proficient in at least one programming language.
core skills: mastery of object-oriented programming (oop), object modeling, and relational databases.
analytical mindset: strong problem-solving skills.
soft skills: diplomacy and excellent communication.
autonomy: fast and self-driven learner.
english: professional proficiency (both spoken and written).
nice-to-haves
contributions to open source projects.
knowledge of python, javascript, xml, and css.
familiarity with git, linux, and github.
note
we don't expect you to master our specific tech stack on day one, but we do require solid foundations in any programming language.
tech stack & tools
programming languages: python & javascript
database: postgresql (with object-relational mapping)
collaboration platform: github
development model: open with external community
framework: odoo (orm, workflows, report engine, bi, ai)
benefits
? Salary based on experience.
? Hybrid model: home office 2 days a week (after the training period).
? Health & wellness: comprehensive major medical insurance (sgmm), dental, and life insurance.
? Year-end bonus (aguinaldo): 30 days of salary.
? Savings fund: capped at the legal maximum.
? Totalpass: up to 90% discount on gym memberships.
? Vacations: 15 days in the 1st year, 20 days in the 2nd, 22 days in the 3rd, and 25 days from the 4th year onwards.
? Sick leave: unlimited justified sick days / 5 unjustified days per year.
? Public holidays: 10 days off per year.
? Parental leave: 4 additional weeks of maternity/paternity leave.
? Vacation bonus: 25% (prima vacacional).
? Catering: premium on-site dining, subsidized at the legal maximum.
? Annual performance review: yearly appraisal and salary review
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