Job overview
a pivotal role in the organization's growth, the team lead drives strategic processes defined by clients or management, overseeing vast amounts of sensitive information with meticulous attention to detail and high productivity.
main responsibilities
* team leadership: supervise and lead a team, providing guidance, coaching, and support to ensure team members meet goals and objectives.
* quality assurance: ensure quality standards are met, implementing control procedures and addressing issues promptly.
* performance metrics: monitor and track key metrics, taking corrective actions as needed to meet or exceed performance targets.
* training and development: train new associates, provide ongoing training, and foster a culture of continuous improvement.
* communication: maintain open communication channels with team members, other shift leads, and management, reporting any issues or opportunities for improvement.