Job description
* manage day-to-day customer service activities for assigned accounts.
* coordinate daily operations between adc, customers, leoni production plants, and third-party logistics providers.
* process and analyze customer orders in erp, ensuring alignment with contracts, capacity, and flexibility agreements.
* monitor finished goods availability and initiate emergency actions when required.
* ensure inventory accuracy, support cycle counts/stock takes, and manage excess finished goods reduction.
* track kpis and customer satisfaction, coordinating corrective actions in case of deviations.
* manage demand planning for nafta customers in sap ibp and support commercial topics (recharges, obsolete materials, freight, services).
qualifications
* bachelor’s degree in business, supply chain, logistics, or related field.
* experience in customer service or supply chain (manufacturing preferred).
* experience with erp systems (sap preferred) and demand planning tools.
* knowledge of inventory control and order management.
* good communication and coordination skills.
* advanced english
additional information
* benefits: competitive benefits package, weekly payroll, major medical insurance, and life insurance.
* benefits will be discussed during the interview process.
people of all genders are always meant equally; for linguistic simplification and better readability, only the masculine form is used in the text.
leoni processes your application data in an it-system that is consistent across the company and uses foreign service providers. By sending your application, you agree to this procedure. Leoni ensures the compliance with data protection.
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