This position's primary responsibility is for customer service through supporting users it requirements.other responsibilities include incident support, troubleshooting problems according to teis policies, processes, and procedures.- general activities:- supports hardware installation and configuration and ongoing maintenance of the computer.- may monitor and troubleshoot equipment and assist with logging and documentation.- manages tape backups including physical tape handling.- coordinates, diagnoses, troubleshoots and supports incident employee issues with personal computers, mobile devices, printers and related systems.- provides support services to employees with technical problems and information technology issues involving desktop, laptop or network services from local personnel or from employees using network remote access.- provides timely resolution of problems or escalation on behalf of customer to appropriate technical personnel.- develops, documents, and implements standard operating procedures and customer service guidelines relating to remote it support.- comply with it and business policies, procedures and service guidelines.- provides timely resolution of problems or escalation on behalf of customer to the appropriate technical personnel.- builds strong and positive working relationships with all functional areas.*what your background should look like*:- job profile:- bachelor's degree related.- at least 1 year of experience as it analyst, it operations, site it support.travel: less than 10%location: hermosillo.li-onsite*competencies*:- values: integrity, accountability, teamwork, innovation