*responsibilities*
- manage large amounts of inbound and outbound calls in a timely manner
- follow communication "scripts" when handling different topics
- identify customers' needs, clarify information, research every issue and provide solutions and/or alternatives
- seize opportunities to upsell products when they arise
- build sustainable relationships and engage customers by taking the extra mile
- keep records of all conversations in our call center database in a comprehensible way
- frequently attend educational seminars to improve knowledge and performance level
- meet personal/team qualitative and quantitative targets
*skills*
- previous experience in a customer support role
- track record of over-achieving quota
- strong phone and verbal communication skills along with active listening
pay: from $12,* per month
*language*:
- english (preferred)