Company description
trade w is a leading multi-asset trading platform with over seven years of industry experience, dedicated in providing global users with secure, convenient, and efficient trading solutions. As of now, over 5 million active users have easily accessed a wide range of cfd trading services, including forex, cryptocurrency, stocks, indices, metals, and commodities, via the trade w app and website.
job description
* make outbound calls or send messages to assigned customers to build strong, positive relationships.
* achieve sales targets and objectives within the specified timeframe.
* develop and maintain relationships with both new and existing clients.
* present, promote, and sell services effectively using persuasive arguments to prospective customers.
* acquire comprehensive job knowledge, respond promptly and accurately to customer demands, and resolve user issues quickly and efficiently to enhance customer retention and satisfaction.
* assist in resolving customer issues, providing real-time technical support for initial troubleshooting.
* proactively identify, summarize, and verify potential issues from client feedback; escalate to relevant departments or propose actionable suggestions to support business improvement.
* stay updated on product knowledge, market trends, and competitors.
* provide regular reports on sales activities, opportunities, and results.
* handle community group or social media
* complete tasks assigned by supervisors.
requirements
* languages: must be fluent in spoken and written spanish and english. Proficiency in chinese is an advantage.
* equipment: candidate must have their own device for work.
* experience: minimum of 1 year of experience in customer service or account manager role with set targets.
* skills: resilience under pressure, excellent problem-solving abilities, and strong multitasking skills.
* industry knowledge: strong understanding of trading, investment, cryptocurrency, and the futures market is an advantage.
* customer service: empathetic and patient in challenging customer interactions.
* work arrangement: fully remote position.
salary and benefits
* fully remote work environment
* performance-based commission
* extensive career development opportunities
#j-18808-ljbffr