Hi there! Thanks for your curiosity
if you are looking for a happy environment where you can exercise your creativity, sharpen your mastership and grow in your career, then scroll this down!
*who we are*
zubale is the white label instacart for latin america that enables retailers to win in ecommerce. We partner with a wide range of retailers from supermarkets, specialty stores, pharmacies and fashion brands to integrate our technology with their order management systems and fulfill the order end-to-end with independent workers who pick, pack and deliver from the retailers asset (store, warehouse, dark stores etc) to the final customer. In addition, we can modularize our tech given the retailers needs to provide only in store services (stocking, demos) and last mile services (express, same day, next day)
we have achieved aggressive growth in 5 years operating in 6 countries: mexico, brazil, chile, colombia, peru and costa rica and completing over 8 million jobs. Today we serve 80 customers and have daily jobs available in over 20,000 store locations in more than 100 cities.
We're looking for people with an entrepreneurial spirit, and passion for building new and different projects. This is a rare opportunity in latin america to work with a well-funded startup with exponential growth. Our founders are harvard business school graduates with deep consumer expertise at walmart and p&g across latin america, india, china and africa.
*customer experience manager*
we're looking for people with an entrepreneurial spirit, and passion for building new and different projects. This is a rare opportunity in latin america to work with a well-funded startup with exponential growth. Our founders are harvard business school graduates with deep consumer expertise at walmart and p&g across latin america, india, china and africa. Our company is backed by top investors in silicon valley and we currently have over 12,000 users in mexico (soon costa rica, colombia and brasil), helping brands and retailers.
We're looking for a dynamic *customer experience manager - ( brands / cpg)* who moves with speed, has exceptional attention to detail and great relationship management to join our team. In this role, you will be responsible for ensuring the success of zubale's b2b ka and managing their post-sale experience. You will act as the primary point of contact for zubale's ka customers and will be "the face of the business." You will own your book of business and will be responsible for delivering results on kpis including contract signing, revenue retention and contract expansion. You will meet with customers regularly to communicate zubale's value; these conversations may happen in-person or via phone/video conference. You will maintain a deep understanding of zubale's solutions so that you can lead value-added customer conversations, understand customer's needs, and communicate these needs back to internal teams. In addition, you must have poise and executive presence, and be comfortable presenting to c-level executives you will act as an internal escalation point for customer requests including: technical questions, contract questions, and other account-related questions. You'll work very closely with the sales, operations, and payments teams to resolve our customer's issues across multifunctional teams.
You will advocate for customers internally and balance the needs of the customer with the business needs of zubale.
*requirements*:
- 4+ years as a b2b key account manager, customer success, or other post-sales customer-facing role with experience in territory ownership, portfolio management, and account planning.
- proven track record of owning your book of business, delivering results on kpis including revenue retention and contract expansion.bachelor's degree in administrative areas
- proven experience conducting face to face customer meetings and excellent negotiation skills.
- excellent communication skills in spanish and english, verbal and written (business vocabulary).
- must be extremely well organized and able to prioritize, multi-task, problem solve, and perform under pressure.
- willingness to work sporadically on a weekend or after hours and is always available to be contacted if needed.
- must demonstrate empathy for internal and external stakeholders and have a high eq.
- must be curious and a self-starter.
*nice to have*:
- experience working in the start-up environment.
- experience with b2b tech product sales and services.
- proficient in microsoft excel.
- previous work or exposure to the promotors market.
*what we offer*
- competitive salary
- plenty of time to refresh and regenerate: vacation, holidays and floating days
- fast track development when goals are met
- great training environment and mentorship by harvard graduates
- opportunity to work with an amazing team to build a platform that helps people find a foothold in the digital world