Join to apply for the customer success manager role at elev8.io.about elev8.ioelev8.io provides 360° patient acquisition solutions for behavioral health brands by helping them with:generating vob-qualified leads on multiple channels via elev8mediaincreasing efficiency by enhancing their crm & tech stack via elev8techimproving overall lead-to-admit conversion rates via elev8saleswe believe marketing can change lives—and we treat that responsibility with care, speed, and obsession for results. Our team is fully remote, radically accountable, and built for impact. We appreciate the journey, act like owners, and never stop evolving.about the jobclient relationship & communicationown the onboarding experience end-to-end — set the tone, deliver clarity, and build trustlead all client calls (status, mbrs, qbrs, ad-hoc), preparing agendas, sharing clear narratives, and aligning on action itemstranslate marketing concepts (seo, ppc, web, attribution, funnel data) into client-friendly language that builds buy-in and clarityreinforce strategy when clients are uncertain or off-track—communicate with both empathy and authoritystrategic oversight & quality controlreview client performance dashboards daily — flag inconsistencies or underperformance to marketing opsensure all meeting materials, reporting narratives, and projection tables are accurate, relevant, and up to datetrack goals vs actuals in each client’s wiki and keep all documentation (client portals, quarterly plans) currentoperations & executioncoordinate closely with pms to track deliverables, escalate issues, and ensure timely executionroute client requests via clickup, not just email forwards — follow through and close the loopown fireflies, zoom setup, action item documentation, and follow-up post-meeting workflowsestablish and adjust client meeting cadences quarterly based on strategy and scoperequired skills and qualifications3+ years in client success or strategic account managementfluency in marketing concepts (seo, ppc, web, funnel reporting)proven experience leading client meetings and strategy sessionsexperience with crms (zoho/salesforce), clickup, zoom, and dashboardsoutstanding written/verbal communication and ownership mindsetenglish level c2preferred qualificationsexperience in performance marketing or healthcare/mental healthfamiliarity with call tracking and crm systemsknowledge of project managementprior use of fireflies or meeting intelligence toolscompensation and growth potentialcompensation will be based on qualifications and track record. This role offers an excellent opportunity for ambitious candidates to lead at one of the fastest-growing digital marketing companies in the behavioral health space across the u.s.if you're eager to lead, evolve, and build impactful solutions—let’s talk.additional detailsseniority level: mid-senior levelemployment type: full-timejob function: otherindustries: marketing services
#j-18808-ljbffr