Regional support leader
the regional support leader role is accountable for all support services, ensuring that colleagues are delighted with the support experience received.
* monitor partner performance to ensure service received meets expectations and contractual obligations.
* work with service management to identify and implement improvements where deficiencies are identified.
* manage a large team of it support professionals.
key responsibilities include:
* leading and inspiring the campus & colleague experience team to deliver world-class experiences to wpp colleagues in the latin america region.
* integrating the people moving in from operating company it and building a new culture of collaboration.
* accountable for support services provided across the latin america region.
* managing performance and relationships with key support partners.
* driving service improvement activities, embracing automation, and driving the move towards pre-emptive and predictive support practices.
benefits
the successful candidate will have opportunities to develop their skills and knowledge in a dynamic and fast-paced environment. They will be part of a collaborative team working together to achieve common goals.
requirements
to be successful in this role, candidates should possess strong leadership and management skills, excellent communication and interpersonal skills, and a proven track record of delivering high-quality results in a similar role.