Responsible for servicing external and internal customer needs and proactively participating in the operation process.
junior
* university degree
* from 1 up to 3 years in a similar role is preferred.
key activities and general responsibilities
* receive and process orders/purchase write-up.
* follow up in a timely manner on a production-ready date with the supplier.
* maintain close communication with the team for approvals.
* support account managers / traders with specific accounts.
* answer customer inquiries.
* communicate issues/challenges.
* support sr. Trader, sales executives, and commodities/account specialists in efforts to gain and retain customers/vendors, including logging appropriate information (e.g., contact information) into crm.
* work with sales/purchase contracts, call-offs, order and delivery confirmations, and delivery notes.
knowledge required
* experience in customer service, commerce, or local logistics environment is preferred.
* proficiency in ms office.
* experience with contact management systems.
* experience with database software.
* experience with inventory software.
* experience with order processing systems preferred.
* ability to work well under ambiguous situations and deadline pressures.
* time management skills.
* willingness to learn.
* record-keeping, tracking shipping, and data analyses.
* high level of initiative/proactivity.
* extremely detail-oriented.
* strong organizational skills and ability to multitask.
* customer service mindset.
* very good verbal and written english communication skills.
hiring details
1. prestaciones superiores a las de ley (+vacaciones/prima vacacional, 30 días aguinaldo, vales despensa, fondo de ahorro, seguro de gastos médicos mayores, bono anual variable, estacionamiento, pto days, entre otros).
2. monday to friday, 8:00 am - 5:00 pm or 9:00 am - 6:00 pm (daylight saving / summer time).
3. after the anniversary, 1 day to be wfh.
4. indefinite contract after training period.
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