Job description
* this role requires an individual with exceptional customer service skills to manage accounts within the 0-30 day delinquency range.
about the role
this position involves resolving customer inquiries and addressing account concerns, collecting payments and implementing effective payment solutions, managing inbound and outbound call volume with a focus on servicing truck accounts, building strong customer relationships through consultative interactions and value-added services, and acting as a liaison between the customer and various corporate departments.
daily responsibilities
1. fielding calls from small business customers in the united states and providing agile, efficient, and caring service to solve their concerns or provide clear guidance on the status of their accounts.
2. making outbound calls to small business customers who have reached the early-delinquency bucket, to assess the reason for the lack of payment and help them achieve a solution that allows them to regularize their delinquency situation.
3. performing skip tracing to locate clients and/or collateral by obtaining contact information and addresses for delinquent customers through authorized means.
required skills and qualifications
* bachelor's degree.
* english language proficiency (c1-c2 level).
* at least 1 year of customer-facing phone experience in collections.
* basic to intermediate excel skills.
* negotiation and persuasion skills.
* active listening skills.
* strong communication skills to effectively collaborate with leadership, agents, and business system owners.
benefits
* diversity-focused company culture.
* equal opportunities employer.
others
* achieving excellence and sustainability in customer service.
* fostering a culture of people always.
* enhancing diversity and inclusion in the workplace.