Job summarysystems support supervisors are responsible for managing day to day operations of the polaris world wide service desk, the staff of systems support specialists under their direction, and the projects assigned to their area. Supervisors conduct yearly merit planning and performance reviews for their staff. In addition, supervisors work with human resources in order to requisition and interview additional staff as needed. Supervisors are required to travel to the sites that their staff support. Systems support supervisors are expected to develop, implement, and achieve service level goals for the wwsd level they are assigned to. Additionally as leaders of the technical areas they will design, implement, deploy, and support the systems and technologies required by corporate and manufacturing users in a global enterprise environment. They may also assist in supporting servers, enterprise applications, and perform project work- such as production line design and implementation support, building and managing sccm application deployments, and using various tools such as group policy to manage software and hardware on a large scale. System support supervisors are also responsible for creating and maintaining effective programs and processes used by the systems support team.leadership responsibilitiesassess and prioritize the team’s daily work based on projects, current high-priority support issues and wwsd service goalsmanage a technical support staff, developing and monitoring performance metrics and reports, and conduct performance reviews including merit planningcoordinate the systems support on-call program and address staff scheduling needs on an as-needed basisconduct weekly staff meetings and present weekly metric and initiatives to senior managementcoordinate, create, and update documentation on processes, policies, and best practicescoordinate the equipment purchase program, approve invoices and process billingtechnical responsibilitiesresearch, evaluate and recommend innovative technical solutions including workflow analysis and enterprise architecture analysiswork with business units to identify and implement new processes and technological solutions that will enhance the business and/or provide efficiencies to usersprovide guidance regarding pc/network/telecom/as400/voip/wireless device support including problem reporting and resolution, for both corporate offices and manufacturing facilitiesprovide expert technical guidance on: windows terminal services, enterprise encryption, microsoft exchange, forefront endpoint protection, symantec backupexec, sccm 2007, system imaging and group policyunderstand desktop lifecycle program, including placing and processing orders of new systems, as well as scheduling and coordinating the removal and replacement of obsolete systemsleadership skills requiredstrong leadership, business, project and budget management skillsexperience managing projects involving multiple functional areasexcellent communication and customer service skills5+ years of experience working as a senior technical specialist or equivalent in a corporate it support environmenttechnical skills requiredadvanced knowledge of modern computer hardware, designing, installing, and troubleshooting cisco-based wired and wireless network technology, cisco voip technology and hardware, network printers and peripheral computer equipmentadvanced knowledge of installing, configuring, and troubleshooting windows xp and windows 7 desktop, windows 2003 server, windows 2008 r2 server operating systems and imaging practicesknowledge with remote support tools such as vnc, webex, remote desktopstrong administrative and troubleshooting knowledge with active directory, group policy, sccm 2007/2012, antivirus, windows firewall, sharepointadvanced knowledge of vpn, endpoint encryption, antivirus software, and terminal services technologiesadvanced knowledge with installing, configuring and troubleshooting microsoft office 2010 and above2 year technical degree and/or a+ certification minimumbachelor’s degree (preferred)working conditionsmanual and physical dexterity required.must be able to lift 40+ pounds.corporate office and manufacturing environments.20% or greater travel time required.we are an ambitious, resourceful, and driven workforce, which empowers us to think outside. Apply today!About polaris industries, inc.as the global leader in powersports, polaris inc. (nyse: pii) pioneers product breakthroughs and enriching experiences and services that have invited people to discover the joy of being outdoors since our founding in 1954. Proudly headquartered in minnesota, polaris serves more than 100 countries across the globe.north pole star, s. de r.l. de c.v. (polaris mexico) is at the forefront of innovation in the powersports industry, manufacturing world-class vehicles that inspire adventure, we are home of rzr, atv, general, sportsman and other greats brands. With a focus on quality, teamwork, and cutting-edge technology, our mexico operations are our largest global manufacturing facility site with more than 5,000 employees. Here at polaris mexico, we have engineering support from our new product development center and physically assemble each one of our all-off-road vehicles with processes of injection molding, tube fabrication, welding, engines assembly, liquid and metal paint, and 6 assembly lines. We are committed to creating a dynamic work environment where talent thrives, and bold ideas come to life. Join polaris mexico, where passion meets innovation! Www.polaris.comhow we hirenorth pole star, s. de r.l. de c.v. is committed to offering equal employment opportunities to all employees and makes all employment-related decisions without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, marital status, familial status, status regarding social assistance, union membership, political beliefs or any other status protected by applicable law.
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