Position: operations support specialist location: onsite 4 days a week in mexico citymust haves:5+ years of experience with experience with atlassian jira cloudexperience using a ticketing/itsm systempractical scripting or automation experienceday to day:insight global is looking for an operations support specialist to support one of our clients out of mexico city, mx. This support specialist will provide day-to-day user support for atlassian products and integrations: troubleshoot permissions, project/space setup, onboarding/offboarding, and escalations from developer and business teams. This role requires one to be onsite 4 days a week in mexico city.compensation:$70,000 to $100,000 per year annual salary.exact compensation may vary based on several factors, including skills, experience, and education.benefit packages for this role include:christmas bonus (equivalent to one month's salary).12 days of initial vacation (increases with seniority).vacation bonus.food card.savings fund.flexible compensation package (8%).performance bonus.profit sharing (variable).10 company holidays (5 official + 5 additional).5 flexible days.optional pension plan.life insurance.medical insurance (up to 750k pesos coverage).free parking.subsidized cafeteria.on-site medical attention.