Operations directorwe are seeking an experienced operations director to lead our day-to-day operations for consumer engagement programs.act as program expert for product knowledge and escalated issues.drive operational processes to meet quality and contractual requirements.monitor resources and workload to ensure efficiency.requirements:1–3 years of supervisory experience, preferably in a contact center.strong communication, problem-solving, and leadership skills.proficiency in windows-based applications; ability to learn new systems.knowledge of business planning and financial impact.key responsibilities:develop and implement strategic plans to drive growth and improvement.lead cross-functional teams to achieve operational excellence.monitor and analyze key performance indicators (kpis) to inform decision-making.