*job title:* sap delivery center leaderabout the role:this leadership position is responsible for spearheading the establishment and operation of one or more delivery centers in mexico, focused on providing top-notch sap outsourcing services.
the ideal candidate will possess strong leadership skills, in-depth knowledge of sap service delivery, and the ability to navigate a rapidly changing environment while ensuring seamless service continuity for both local and global clients.the successful candidate will be responsible for managing a diverse team, ensuring alignment with client needs and internal standards, and driving strategic growth initiatives.
key responsibilities include:developing local practice structure: establish and build one or more local delivery centers to effectively serve the significant mexico sap client base, ensuring the right organizational structure is in place.operational leadership: lead the mexico sap delivery centers to guarantee high-quality delivery of sap services across application development, maintenance, projects, and technical support.team management: supervise a team of managers, overseeing new hires and internal promotions, ensuring a well-distributed workload.
foster a culture of collaboration, innovation, and excellence through leadership and mentorship.client engagement: serve as the primary point of contact for internal and external clients, managing escalations, and cultivating strong relationships to ensure long-term satisfaction and service alignment.service delivery oversight: oversee project deliveries across the americas and europe regions, ensuring successful execution, quality assurance, and customer satisfaction.
develop strategies to optimize service delivery, adhering to slas and iso certification requirements.performance metrics: monitor kpis, manage budgets, and provide regular reports to senior management, ensuring financial health and alignment with business goals.strategic growth: drive initiatives to expand the sap portfolio by introducing new technologies, improving processes, and supporting the sales organization in pursuing new business opportunities.cross-functional collaboration: collaborate closely with hr, finance, legal, and other stakeholders to ensure smooth operations, particularly in hiring, payroll, and team management.requirements:to succeed in this role, you will need:a bachelor's degree in a relevant field required (advanced degree preferred).a minimum 10+ years of sap-related experience, with a strong background in service delivery and operational management.a detailed understanding of the mexico talent pool, market dynamics, and strategies to attract and retain top sap professionals.experience leading large sap cross-functional teams.strong leadership skills, with a proven ability to manage large teams effectively.excellent bilingual (spanish/english) communication skills with the ability to engage stakeholders at all organizational levels.experience in budget management, reporting to senior leadership, and driving financial success.ability to thrive in a fast-paced, dynamic environment while managing multiple priorities.bonus points:additional qualifications that would be advantageous include:experience managing remote teams and understanding the challenges of a 'work from home' model.a good understanding of policies and best practices for delivery excellence (e.g., iso 20k, 27k).advanced degree or certifications (e.g., pmp, cto, mba).
*language skills:* english: c1 advanced