Job Title: Call Center Data ScientistLocation: Onsite in Zona Centro, Tijuana, Baja California, MexicoCompany: CyberCity Call CenterHours: Monday to Friday up to 2k premiumAbout Us:We are a leading call center specializing in customer service, back office, sales, and billing.
We leverage our expertise, with your contributions, to directly impact our clients' future.
We pride ourselves on utilizing cutting-edge technology and a highly skilled team to deliver excellence.
Our dynamic team values collaboration, integrity, and performance.
If you are passionate about driving results and thrive in a fast-paced, client-focused setting, we invite you to explore opportunities with us and make a significant difference in the lives of our customers.About the Role:As a Call Center Data Scientist, you will play a pivotal role in transforming data into actionable insights to enhance call center performance and customer satisfaction.
You will analyze large datasets, build predictive models, and generate reports to guide strategic decision-making.
Your work will directly support operational improvements, agent performance optimization, and customer experience enhancements by identifying trends, forecasting outcomes, and measuring the impact of various initiatives.Requirements:6 months of experience in a similar capacityMust be onsite in the Tijuana officeEnglish fluent, both written and verbalTypes 35 words per minuteHigh level of work ethic, professionalism, punctuality, and reliabilityProficient in using computers, CRM software, and data analysis tools (e.g., Excel, SQL, Python, R)Ability to adapt to changing priorities and processesCapable of working independently and as part of a teamMeticulous attention to detail and accuracy while multitaskingAbility to handle confidential information with integrityStays current with industry trends and data science advancementsEffective time-management and organizational skillsExcellent analytical and problem-solving skillsCharismatic and influential leadership abilitiesKey Responsibilities:Analyze call center data including call volume, handling time, customer satisfaction, agent performance, and moreDevelop dashboards and reports to monitor KPIs and operational metricsIdentify patterns and trends to support business decisions and improve customer experienceUse predictive modeling and statistical techniques to forecast staffing needs and call volumesCollaborate with operations, training, and quality teams to provide data-driven recommendationsMonitor real-time performance indicators and generate alerts for anomaliesPresent findings and insights to stakeholders in a clear and actionable mannerEnsure data integrity, accuracy, and consistency across all reports and modelsSupport the design and implementation of A/B tests and other performance experimentsContinuously explore new tools and methodologies to enhance data analysis capabilitiesWhat We Offer:Competitive salary and benefits packageOpportunities for professional development and career growthA supportive and collaborative work environmentComprehensive training on data tools and relevant business processesThe chance to be part of a vital service supporting legal and medical professionalsJob Types: Full-time, PermanentPay: $22, $27,000.00 per monthWork Location: In person
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