Job type: 有经验的
location: mexico, ciudad de mexico
job id: 244939w
category: 其他
发布日期 - 04/16/2025
杜邦的目标是通过必不可少的创新，推动世界繁荣发展。我们致力于那些最重要的事情。无论是为全球超过十亿的人提供洁净的水，还是为手机、电动车等日常生活中的科技产品生产必备材料，抑或是保护全球员工。探索世界顶尖人才选择在杜邦工作的众多原因。
职位描述:
the customer service process automation analyst is a critical role within the customer service organization, operating across the americas and emea regions as part of the enablement team. The specialist will leverage expertise in key customer service systems such as sap, sf platform, and other relevant applications to drive automation and process improvements.
responsibilities:
1. lead automation initiatives: act as the primary contact for driving automation strategies and process improvements across the region.
2. best practices development: identify, document, and implement regional best practices, along with training and change management opportunities to enhance operational efficiency.
3. business process improvement: champion initiatives that drive business process optimization and automation across the customer service teams.
4. training program development: design and deliver training programs focused on automation tools and processes to meet the evolving needs of the organization.
5. support bpcs: assist bpcs with assigned tasks to deepen knowledge of bpc roles and responsibilities, facilitating knowledge transfer across the team.
6. ecommerce support: engage in basic line of support of ecommerce systems to ensure seamless service delivery.
7. stakeholder engagement: maintain regular contact with regional bpcs through calls and meetings to share insights and updates on automation initiatives.
8. system knowledge development: acquire in-depth knowledge of customer service systems (primarily sap p23/p80 and sfsc) to provide foundational support and troubleshoot common issues.
qualifications:
1. bachelor’s degree is required.
2. microsoft suite of tools knowledge – power platform, sharepoint, clipchamp.
3. automation tools – experience with robotic process automation (rpa) tools (e.g. Blue prism) and other data and document automation tools (e.g. Macros, docusign).
4. operational troubleshooting – ability to identify process gaps and issues.
5. teamwork – ability to work collaboratively with the cross-functional teams across the regions.
6. analytical thinking, problem solving, decision making, and communication skills.
7. data mining and analysis experience.
8. sap, ecommerce knowledge and sfdc knowledge is a plus.
9. language – fluent / very good english skills.
preferred: customer service and/or cs support experience.
杜邦是一家推崇机会均等的公司。我们对符合条件的求职者一视同仁，不会因其种族、肤色、宗教、信条、性别、性取向、性别认同、婚姻状况、国籍、年龄、退伍军人身份、残疾或或属于任何其他受保护阶层而区别对待。
杜邦提供全面的薪资和福利方案。要了解更多，请访问薪酬和福利页面。
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