Overview
regional operations manager, transportation operations management, amazon transportation services
mxn 1,117,000 - 1,863,000
at amazon, we're working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, and driven people. Amazon is one of the most recognizable brand names in the world and we distribute millions of products each year to our loyal customers. Transportation operations management (tom) oversees trailer yard operations at 13 fulfillment centers (fc), 3 sort centers (sc) and 1 cross dock (ixd) across mexico, ensuring yard safety, efficient trailer movement, and guard shack operations management. Tom is the main focal point between site operations and transportation network. Tom is part of amazon transportation services (ats), a high-powered dynamic team shaping the middle-mile transportation execution and developing innovative transportation management concepts to improve and enhance the ats network to ultimately drive the best customer experience in a reliable and cost-efficient manner, every time. The mx ats transportation operation management (tom) team is looking for a regional operations manager with strong delivery record and leadership experience to own and execute strategic and cross-functional yard operations.
key job responsibilities
* own tom field operations and projects in the mx sort centers (sc) and cross dock (ixd).
* own the overall safety, quality, performance, and customer experience for yard management activities in the region.
* manage a group of tom area managers within regional cluster.
* drive a performance culture, instill ownership and create a high-performing team.
* launch the tom function to cover new fcs and sort centers (sc) launches in mx.
* set and clarify requirements and expectations with the fcs and scs senior operations managers, negotiate when needed.
* establish and own performance metrics and communicate them to tom leadership.
* drive creation of safety and quality initiatives, process change initiatives and other lean initiatives to meet and exceed the business plans.
* analyze transportation data to identify opportunities for improving network efficiency.
* take proactive steps to ensure that best practices are shared across all departments, shifts, and among the network.
* work closely with the sites’ support staff (people experience technology (pxt), finance, facilities, safety, information technology (it) and site leadership) to build and secure support and resources for projects and initiatives in their sites.
* drive and rollout the tech initiatives for step changes in yard performances.
operating expectations
* own tom field operations and projects in the mx sort centers (sc) and cross dock (ixd).
* own the overall safety, quality, performance, and customer experience for yard management activities in the region.
* manage a group of tom area managers within regional cluster.
* drive a performance culture, instill ownership and create a high-performing team.
* launch the tom function to cover new fcs and sort centers (sc) launches in mx.
* set and clarify requirements and expectations with the fcs and scs senior operations managers, negotiate when needed.
* establish and own performance metrics and communicate them to tom leadership.
* drive creation of safety and quality initiatives, process change initiatives and other lean initiatives to meet and exceed the business plans.
* analyze transportation data to identify opportunities for improving network efficiency.
* take proactive steps to ensure that best practices are shared across all departments, shifts, and among the network.
* work closely with the sites’ support staff (pxt, finance, facilities, safety, it, site leadership) to build and secure support and resources for projects and initiatives in their sites.
* drive and rollout the tech initiatives for step changes in yard performances.
basic qualifications
* bachelor's degree or equivalent, or 3+ years of amazon (blue badge/fte) experience.
* work a flexible schedule/shift/work area, including weekends, nights, and/or holidays.
* travel up to 50% of the time.
* 5+ years of employee and performance management experience.
* travel within mexico in their specific region.
* english and spanish fluent.
preferred qualifications
* 2+ years of performance metrics, process improvement or lean techniques experience.
amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.
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