It onsite support page is loaded## it onsite supportlocations: guadalupe, mexicotime type: full timeposted on: posted todayjob requisition id: jr-0088088key responsibilities provide onsite technical support for factory floor systems, including pcs, hmis, printers, scanners, and industrial devices. Troubleshoot and resolve issues related to network connectivity, hardware failures, and software malfunctions. Maintain and monitor production-critical systems, including mes (manufacturing execution systems), erp terminals, and barcode systems. Support windows-based environments, active directory, and user account provisioning. Collaborate with engineering and operations teams to ensure it compliance with safety and production standards. Perform routine maintenance and updates on factory it assets, including firmware and software patches. Document incidents, resolutions, and asset changes in the itsm system (e.g., servicenow, jira). Assist with it onboarding for factory personnel and provide training on basic tech tools. Participate in disaster recovery planning, backup procedures, and system audits. Escalate complex issues to regional or corporate it teams when needed.# *we offer:*### key responsibilities* provide *onsite technical support* for factory floor systems, including pcs, hmis, printers, scanners, and industrial devices.* troubleshoot and resolve issues related to *network connectivity*, hardware failures, and software malfunctions.* maintain and monitor *production-critical systems*, including mes (manufacturing execution systems), erp terminals, and barcode systems.* support *windows-based environments*, active directory, and user account provisioning.* collaborate with engineering and operations teams to ensure *it compliance* with safety and production standards.* perform *routine maintenance* and updates on factory it assets, including firmware and software patches.* document incidents, resolutions, and asset changes in the *itsm system* (e.g., servicenow, jira).* assist with *it onboarding* for factory personnel and provide training on basic tech tools.* participate in *disaster recovery planning*, backup procedures, and system audits.* escalate complex issues to regional or corporate it teams when needed.# *tasks and qualifications:*### key responsibilities* provide *onsite technical support* for factory floor systems, including pcs, hmis, printers, scanners, and industrial devices.* troubleshoot and resolve issues related to *network connectivity*, hardware failures, and software malfunctions.* maintain and monitor *production-critical systems*, including mes (manufacturing execution systems), erp terminals, and barcode systems.* support *windows-based environments*, active directory, and user account provisioning.* collaborate with engineering and operations teams to ensure *it compliance* with safety and production standards.* perform *routine maintenance* and updates on factory it assets, including firmware and software patches.* document incidents, resolutions, and asset changes in the *itsm system* (e.g., servicenow, jira).* assist with *it onboarding* for factory personnel and provide training on basic tech tools.* participate in *disaster recovery planning*, backup procedures, and system audits.* escalate complex issues to regional or corporate it teams when needed.*kion brands keep the world moving – globally, regionally, and locally.*kion is the supply chain solutions company. With over 42,000 employees in more than 100 countries, we enable smart, sustainable, and reliable supply chains worldwide - wherever goods are stored, moved, or delivered.kion offers its customers the full spectrum of solutions to make their supply chains future-ready. Our international brands, *linde material handling, still,* and *baoli* and our regional brands, *fenwick* and *om*, stand for outstanding technological innovation, intelligent automation and service excellence in forklift trucks and warehouse equipment. *dematic* complements this expertise with state-of-the-art automation technology and ai-supported software solutions that optimize intralogistics across warehousing, production, and distribution.whether locally or globally – we offer exciting career opportunities in an innovative environment shaped by our core values: *integrity, collaboration, courage, and excellence.*together, we create the magic of supply chain solutions.* *join our team – push it forward.*#j-18808-ljbffr