*job overview*
we are seeking a skilled help desk specialist to join our team. This role involves providing exceptional customer service to clients across the globe, handling a wide range of technical issues and concerns.
*key responsibilities:*
* identify and resolve customer issues in a timely and professional manner.
* collaborate with internal teams to find effective solutions to complex problems.
* provide top-notch service to clients in multiple languages.
* take ownership of customer cases from start to finish.
* work collaboratively with cross-functional teams to achieve shared goals.
* attend regular meetings with team members and managers.
* participate in projects as assigned.
*requirements:*
* adaptability: ability to thrive in a fast-paced environment and quickly adapt to changes.
* excellent verbal and written communication skills with colleagues and customers.
* genuine care for customers' needs and a passion for helping others.
* quick learner with a willingness to embrace new ideas and strive for continuous improvement.
* strong team player who understands the importance of working together for success.
* impeccable written and spoken english, along with proficiency in portuguese.
*what we offer:*
* competitive benefits package.
* social security (imss) coverage.
* 12 vacation days after one year of service.
* vacation bonus (prima vacacional).
* christmas bonus (aguinaldo).
* sunday bonus (prima dominical).
* food vouchers.
* health insurance.
* excellent work environment.
* opportunities for growth and professional development.
* on-staff psychologist and nutritionist.
* convenient partnerships for food and other benefits.
*our client's background:*
our client is one of the largest independent music streaming platforms in the world.