Global Commercial Services (GCS) is the global leader in providing payments solutions for businesses. The GCS Client Onboarding Americas (COA) organization is a team of passionate, solution-oriented individuals empowered to enable our clients to leverage our payment solutions easily and effectively.
The Technology Solutions Management (TSM) team within COA is responsible for providing GCS and their clients with consultation, and technical implementation of high-quality payment solutions.
The Specialist will work directly with clients, representing the American Express brand, driving best in class implementations. This individual will partner with stakeholders in Product, Sales, Account Development, Business Solutions and Servicing.
This is an excellent opportunity for someone who is passionate about customer satisfaction and using technology to drive efficiency!
**Responsibilities**:
- Acquire detailed product knowledge of assigned suite of product solutions
- Own and manage a portfolio of implementation engagements
- Translate business requirements into technical solutions
- Deliver training for clients
- Manage relationships with key stakeholders
- Actively participate and lead problem solving of technology implementation issues to resolution
- Support internal Product Development efforts to enable the launch of new features/functionality/solutions
**Qualifications**:
- 3+ years of technical implementation and/or customer success experience, preferably within the B2B payments sector
- Strong technical acumen (i.e., integrated systems), business and process knowledge of accounting, expense management, payables, purchasing / procurement, e-commerce
- Intermediate to advanced Microsoft Excel skills
- Effective verbal and written communication skills, including the ability to communicate technical concepts to non-technical audiences
- Passion for challenging the status quo, and ability to drive self and others to innovate and adapt
- Ability to manage multiple projects concurrently
- Ability to develop and manage internal and external client expectations
- Experience with Python, R or other programming language a huge plus
- Experience with Business Intelligence Tools (e.g., Tableau) a plus
- Working knowledge of accounting structures and Enterprise Resource Planning systems preferred
- French fluency desirable
We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:
- Competitive base salaries
- Bonus incentives
- Support for financial-well-being and retirement
- Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
- Generous paid parental leave policies (depending on your location)
- Free access to integral on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities