Customer success manager (mexico-based, remote)who we are:curenta is leading the transformation of senior living and long-term healthcare with innovation and compassion.
our mission is to build a connected, technology-driven ecosystem that prioritizes residents' well-being and empowers caregivers with user-friendly, ai-powered tools.we are a fast-growing company, headquartered in california, with a diverse team of healthcare and technology experts.
we serve a rapidly expanding base of clients across the nation, empowering hundreds of senior living facilities with our cutting-edge emr solutions, driven by ai nurses.at curenta, we value collaboration, integrity, efficiency, and the relentless pursuit of quality care for residents and their caregivers.job overview:curenta is seeking a customer success manager to join our team.
in this role, you will be responsible for driving client adoption, managing business processes, and fostering long-term relationships to ensure customer success.as a key partner to our clients, you will work directly with them to maintain and grow existing relationships, while identifying expansion opportunities with the goal of achieving negative net churn.
this role requires a highly collaborative mindset while allowing for individual ownership of client success strategies.this is an exceptional opportunity to grow your career in ai-powered healthcare solutions while working with top industry professionals in a fast-paced, innovative environment.working hours: monday to friday, pacific time zone.key responsibilities:onboard new customers and train their staff on effectively using curenta's systemidentify opportunities to improve onboarding efficiency, account expansion, and revenue growthadvise customers on how to enhance their performance and roi using curenta's solutionsclearly communicate product benefits and ensure clients quickly adopt new featuresidentify product gaps that impact customer success and relay them to internal teamscollaborate closely with the product and engineering teams to ensure customer issues are resolved efficientlyproactively engage with customers to maximize value and usage of curenta's platformdevelop and nurture customer relationships, transforming them into brand advocates to increase customer retentionanalyze customer data and success metrics to drive product improvements and customer satisfactionconduct webinars and training sessions to assist customers with onboarding and product adoptionimplement customer training strategies that proactively address potential challengesminimum qualifications:at least five years of experience in customer success or account managementat least three years of experience in healthcare, preferably within senior living settingsproven track record in building and maintaining strong customer relationshipsexperience in driving revenue growth and reducing customer churnstrong collaboration skills with functions like product, marketing, and salesexcellent communication skills—able to listen, strategize, and resolve customer concerns effectivelytech-savvy with experience implementing software on a customer-by-customer basisfamiliarity with customer communication tools such as intercom or hubspotpreferred qualifications:experience in saas or ai-driven platformsunderstanding of compliance requirements in senior living healthcare settingsability to analyze data and present actionable insights to internal stakeholderswhy join us:at curenta, we believe in empowering our employees to thrive, innovate, and grow.
our team is highly collaborative, driven, and passionate about making a meaningful impact in healthcare technology.what we offer:work on cutting-edge ai and b2b technologies: be part of an industry-leading company at the forefront of ai-driven healthcare innovationwork with some of the best minds in the industry: you will be part of a team of highly motivated and talented people who are passionate about making a difference.supportive and collaborative work environment: we believe in creating a supportive and collaborative work environment where our employees can thrivecompetitive compensation: we offer a competitive salary ranging from $40,000 to $60,000 annual gross salary and benefits package to our employees including health insurance, dental, vision, and 401(k)seniority level: mid-senior levelemployment type: full-timejob function: otherindustries: it services and it consulting
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