Descripción de la empresa
just 30 minutes from san josé del cabo international airport, chileno bay resort & residences, auberge collection is a modern beachfront hotel located on los cabos' most sought-after swimming beach. Combining a fresh, modern style with an active and inviting atmosphere, the resort offers an ideal getaway for families, friends, and couples alike.
the resort features 101 rooms and 82 spacious two-, three-, and four-bedroom villas with panoramic ocean or mountain views. At its heart lies a stunning three-tiered infinity pool, complemented by a swimmable ocean cove and the h2o cave, which hosts a wide range of water activities. Wellness takes center stage at sol, the spa at chileno bay, a serene sanctuary offering transformative rituals and a movement studio designed to nourish the mind, body, and spirit. Guests can savor innovative latin-contemporary cuisine at the open-air comal restaurant, mediterranean-inspired dishes at yaya, and tacos and tequila with their toes in the sand at tnt.
requisitos
* 6+ years of experience in luxury hospitality in managerial/executive positions, preferably in f&b training, service coaching, or fine dining operations.
* experience in all f&b operations (restaurants, pool, in room dining, bars, etc.). Deep understanding of luxury service principles, luxury standards, and premium guest engagement techniques.
* excellent communication and facilitation skills; able to inspire teams at all levels. Strong knowledge of wine, spirits, and pairings; wset or sommelier certification is a plus.
* experience working in high-end restaurants, resorts, or private clubs is preferred. Bilingual (english/spanish) is a must.
requisitos de la posición
* key responsibilities:
o luxury service training: design and deliver engaging f&b training programs that reinforce au service standards (authentic connections, remove obstacles, create the unexpected).
o train all front-of-house f&b staff in luxury service behaviors, forbes standards, and storytelling techniques.
o lead service simulations and roleplays that reflect real-life guest scenarios across breakfast, lunch, dinner, and bar settings.
* collaboration & cross-departmental support:
o work with outlet managers, chefs de cuisine, wine manager, and bars manager to align on training needs and content.
o support new outlet openings, menu changes, and wine list launches with focused training.
o participate in pre-shift briefings, tastings, and floor presence during key meal periods to coach in real time and evaluate the impact of service training.
o coordinate with the quality manager to analyze audits, guest feedback, and service trends to define training needs and departmental goals.
o support onboarding of new team members with an inspiring, operations-based orientation.
* beverage & pairing expertise:
o coordinate regular wine and cocktail tastings in partnership with the wine manager and bars manager.
o organize with wine manager & bars manager training on wine, spirits and other beverage training needed to elevate team performance and knowledge.
o develop pairing guides and storytelling tools that empower servers to upsell with confidence and elegance.
o train teams on general beverage knowledge, serving etiquette, and how to identify guest preferences.
* quality assurance & guest experience:
o conduct service observations across f&b outlets to ensure consistency in luxury service.
o support outlet leadership in post-service debriefs and performance evaluations.
o stay up to date with global luxury dining trends and incorporate them into training content and coaching.
información adicional
about auberge collection
auberge collection is a portfolio of extraordinary hotels, resorts, residences and private clubs. While each property is unique, all share a crafted approach to luxury and bring the soul of the locale to life through captivating design, exceptional cuisine, innovative wellbeing, and gracious yet unobtrusive service. With 30 one-of-a-kind hotels, resorts, and residences, auberge invites guests to create unforgettable stories in some of the world's most desirable destinations.
for more information: auberge.com
connect with auberge collection on instagram, tiktok, facebook, and linkedin @auberge and #alwaysauberge
about friedkin friedkin is a privately held family of global brands spanning automotive, entertainment, hospitality, investments, and sports.
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